Aziza El Haj Sleiman

-Interacted with customers to respond to inquiries and complaints.

-Issued licenses, identification cards and motor vehicle registrations.

-Communicated with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.

-Used computer terminals, vision instruments, automatic testing devices and other equipment.

- Operated computer equipment to create, retrieve, review, change or update driver/vehicle/business information.

-Ensured appropriate confidentiality and security of information.

-Reviewed reports for compliance with state and federal guidelines.

-Collected fees (cash or check) and performs credit card transactions. had access to cash room and became a cashier.

-Reconciled receipts with revenue control documents.

-Prepared forms and other documents related to licenses, registrations, identification cards and receipts for titles.

-Amended title and registration records, Printed out driving records, Rebates, faxed placards, etc.

- Provided information to the public regarding Registry of Motor Vehicle guidelines, requirements and procedures in-person and on the phone.

- Greeted customers, determines customer's purpose, assesses readiness, and directs them to the appropriate line.

-Assessed that customers have the correct forms/applications, supporting documents, and acceptable payment.

-Returned improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.

-Provided checklists and assistance in completing forms/applications.

-Reviewed customer documents in support of transactions for accuracy and veracity.

-Conducted research for additional information from third parties to complete transactions.

-Assisted other state and local agencies with Registry of Motor Vehicle information and worked above and beyon to help customers with problem resolution.

- Greet customers, determines customer's purpose, assesses readiness, and directs them to the appropriate line.

- Directs customers to Kiosks and other automated services where appropriate.

-Supported the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking.

- Worked with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture.

- Made customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.

- Supported the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards.

- Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment.