Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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AZIZA SOFYAN

Lincoln Park,MI

Summary

Dynamic Office Administrator with over 12 years of experience delivering exceptional administrative support and client service in the healthcare and legal aid sectors. Expertise in Microsoft Office and database management enhances operational efficiency and elevates client satisfaction. Committed to fostering a collaborative, high-functioning team environment that supports diverse communities and improves organizational effectiveness. Proven track record of adapting to evolving challenges and implementing innovative solutions aligned with client needs and organizational goals.

Overview

12
12
years of professional experience

Work History

Office Administrator

Lakeshore Legal Aid
10.2022 - 08.2025


  • Managed office operations, ensuring efficient workflow and adherence to compliance standards.
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Coordinated communication between clients and legal staff, facilitating timely case updates.
  • Streamlined scheduling processes for meetings and court appearances, optimizing resource allocation.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Office Coordinator

Crystal Home Healthcare
05.2019 - 10.2022
  • Streamlined onboarding, reducing time by 30%, ensuring protocol adherence.
  • Implemented filing systems, boosting retrieval speed and office efficiency.
  • Coordinated communications, enhancing staff-client interactions.
  • Managed schedules, decreasing conflicts by 10%, increasing staff satisfaction.
  • Supported HR tasks, effectively meeting staffing needs.
  • Coordinated daily office operations to ensure efficient workflow and timely service delivery.
  • Assisted in managing schedules and appointments for healthcare providers, enhancing patient care experience.

Office Manager

American Angels Home Healthcare
04.2013 - 05.2019
  • Orchestrated office events, enhancing logistics and boosting staff engagement.
  • Handled sensitive HR data with discretion, ensuring privacy and security.
  • Crafted professional correspondence, strengthening client and stakeholder relations.
  • Addressed employee concerns swiftly, fostering a motivated team environment.
  • Streamlined schedules and delegated tasks, improving productivity and team dynamics.
  • Streamlined office operations, enhancing workflows and reducing administrative delays.
  • Managed scheduling for staff and clients, ensuring optimal resource allocation.

Education

Bachelor of Arts - Behavior Sciences

University of Michigan-Dearborn
Dearborn, MI
04.2024

Skills

  • Microsoft Office proficiency
  • Data management expertise
  • Effective team player
  • Organizational support skills
  • Customer support expertise
  • Detailed documentation practices
  • Expert in calendar management
  • Advanced customer service skills
  • Onboarding strategy implementation
  • Employee onboarding experience
  • Human resources administration
  • Skilled in event planning

LANGUAGES

English (Native)
Arabic (Native)

Timeline

Office Administrator

Lakeshore Legal Aid
10.2022 - 08.2025

Office Coordinator

Crystal Home Healthcare
05.2019 - 10.2022

Office Manager

American Angels Home Healthcare
04.2013 - 05.2019

Bachelor of Arts - Behavior Sciences

University of Michigan-Dearborn

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AZIZA SOFYAN