Develop and document operational procedures, analyze data for insights and improvements, implement new processes, collaborate across departments, create performance reports, and manage quality assurance for 9 Broadway houses hosting shows including Hamilton, Wicked, and MJ.
I facilitate positive experiences by greeting and assisting patrons, including those with handicaps, and promptly addressing their needs. Additionally, I ensure high customer satisfaction by resolving issues with knowledgeable and friendly service, while also maintaining safety and security through regular patrols and monitoring audience behavior during performances.
Welcomed new residents, managed administrative tasks, and organized resident programs while ensuring compliance with campus rules for student safety. Responded to crisis situations promptly, fostering relationships with residents to optimize their acclimation and ease transition to new living environments.
Managed reception area to greet guests warmly, led informative facility tours, and provided detailed information to enhance visitor experience, while also supporting admissions staff with administrative tasks.
Managed recruitment processes for the Oswego Admission Representative (OAR) role through various channels, conducted interviews, and made selection decisions based on GPA criteria. Maintained accurate records of OARs using Google Sheets and Excel, updated the OAR website, organized training sessions, evaluated readiness of OARs for tour guide roles, and collaborated with other interns to ensure adequate staffing for campus tours and events.
Crafted tailored tutoring sessions to meet individual literacy objectives, providing personalized guidance to students from diverse backgrounds, facilitating academic improvement. Delivered comprehensive support in academic skills enhancement, from brainstorming to publishing, while also offering strategic study guidance to aid students in achieving their academic aspirations.
Utilized various communication methods to mentor students, provided personalized support to reinforce classroom topics, assisted with lesson preparation, conducted one-on-one and small group tutoring sessions, and managed grading and documentation processes.
Supported a diverse student community by enforcing university policies, mediating conflicts, and responding to crises, fostering an environment conducive to academic and social development.
I contributed to developing and executing innovative orientation initiatives at SUNY Oswego, serving as a campus ambassador and assisting with various events. Additionally, I provided leadership, conflict resolution, and mentoring support to new hires and students during orientation programs.
Provided comprehensive support for SUNY Oswego's Orientation programs, welcoming new students and guests, handling administrative tasks, leading event logistics, and offering on-call assistance to incoming students, while also managing front-desk operations for residence halls.
Maintained structured classrooms with positive reinforcement, ensured youth safety, provided personalized feedback, facilitated holistic development through diverse activities, collaborated closely with parents, implemented experiential learning, delivered regular progress reports, supported students in developing study skills, monitored understanding through assessments, and cultivated positive relationships.
Russian (fluent), English (fluent), Uzbek (conversational)
Russian (fluent), English (fluent), Uzbek (conversational)