Summary
Work History
Education
Skills
Hobbies and Interests
References
Languages
Personal Information
Timeline
Generic

Azka Shahbaz

Summary

Results-driven Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments. Demonstrates strong interpersonal skills and contributes effectively to team goals. Skilled in resolving escalated customer issues and committed to delivering high-quality service.

Work History

Customer Service Executive

Mindbridge
2025 - 2026
  • Resolved customer complaints through effective communication and problem-solving, improving overall customer experience.
  • Handled customer calls and chat support efficiently, ensuring timely resolution of issues.
  • Assisted customers with inquiries and provided accurate service information, enhancing customer satisfaction.

Customer Service Executive

British Council
2023 - 2024
  • Managed high volumes of customer interactions while maintaining quality standards and contributing to process improvements.
  • Resolved client concerns, provided product information, and supported customer retention strategies during 1.5 years in customer service.
  • Enhanced customer satisfaction through proactive issue resolution and consistent follow-ups.
  • Facilitated written communication with clients and stakeholders, delivering clear and effective responses to inquiries and issues.

Customer Relations Officer (CRO)

Bima
2021 - 2022
  • Worked for 1.5 years in customer service, resolving client concerns providing information and supporting customers retention strategies.
  • Enhanced customer satisfaction through proactive issue resolving and consistent follow-ups.
  • Maintained organized records of transactions and communications.

Teaching Experience

Virtual University of Pakistan
2019 - 2021
  • Developed comprehensive course materials and assessments, offering tailored support to enhance student learning outcomes.
  • Delivered engaging educational content and mentored students, fostering understanding across various subjects.
  • Utilized digital technologies such as online forums, video conferencing tools. to enhance the teaching experience for all learners.
  • Organized field trips to enhance the teaching experience for the students.
  • Mentored younger Teaching Assistants on how best to support their professors.

Education

BS - Mass Communication

Virtual University of Pakistan
01-2022

Diploma - Textile and Fashion Designing

ACTMA
Lahore
01-2020

F.Sc - Pre-Engineering

Matric -

Skills

  • Information Technology: MS Office Documentation with Microsoft Word, Excel and Computer Aided Designs (Photoshop)
  • Advertisement Building (Brochure, Pamphlets, Visiting Cards, Cover Pages, Theme Pages etc)
  • Interaction with Internet & Email and Quick Browsing
  • Well Developed Analytical Ability
  • Well Developed Presentation Skills
  • Customer service
  • Customer relationship management
  • Problem resolution

Hobbies and Interests

  • Current Affairs and Newspapers
  • Regular use of the Internet and Social Media for Research Purposes
  • Watching TV (Fashion Related Shows and events)
  • Sketching, painting & Research.

References

Will be furnished on request.

Languages

  • English
  • Punjabi
  • Urdu

Personal Information

  • ID Number: 36401-9515322
  • Father's Name: Muhammad Shahbaz
  • Date of Birth: 06/12/00
  • Nationality: Pakistani
  • Marital Status: Married
  • Religion: Islam

Timeline

Customer Service Executive

Mindbridge
2025 - 2026

Customer Service Executive

British Council
2023 - 2024

Customer Relations Officer (CRO)

Bima
2021 - 2022

Teaching Experience

Virtual University of Pakistan
2019 - 2021

BS - Mass Communication

Virtual University of Pakistan

Diploma - Textile and Fashion Designing

ACTMA

F.Sc - Pre-Engineering

Matric -

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Azka Shahbaz