Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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AZLINA YUSOF HALEY

Jacksonville

Summary

Dynamic banking professional with extensive experience at First Horizon Bank, excelling in customer service and regulatory compliance. Proven track record in loan processing and financial literacy promotion, enhancing customer satisfaction. Skilled trainer and effective problem solver, adept at fostering relationships and driving team collaboration to achieve business goals.

Overview

30
30
years of professional experience

Work History

Sr Universal Banker

First Horizon Bank
04.2022 - 10.2023
  • Duties- google AI
  • Assisted customers with account inquiries and banking products.
  • Facilitated loan applications and guided clients through the process.
  • Managed daily cash handling and transaction processing efficiently.
  • Promoted financial literacy through customer education sessions.
  • Collaborated with team members to enhance service delivery standards.
  • Resolved customer complaints and provided tailored solutions promptly.
  • Monitored compliance with banking regulations and internal policies diligently.
  • Trained new staff on banking procedures and customer service excellence.
  • Resolved customer complaints efficiently and professionally.
  • Conducted marketing activities to attract new business opportunities.
  • Ensured compliance with all applicable laws and regulations regarding financial transactions.
  • Provided guidance on day-to-day banking operations to junior staff members.
  • Processed deposits and withdrawals in a timely manner while adhering to banking regulations.
  • Provided exceptional customer service to a diverse range of clients, including those with complex financial needs.
  • Ensured compliance with applicable laws and regulations related to consumer protection.
  • Assisted customers with loan applications and other financial services, such as setting up bank accounts, transferring funds, and opening certificates of deposit.
  • Participated in community outreach events aimed at educating people about personal finance topics.
  • Analyzed customer credit histories and made recommendations for loans accordingly.
  • Conducted periodic reviews of account information to ensure that customers are receiving optimal services.
  • Explained the features of various products and services to customers in order to increase sales.
  • Monitored daily cash flow levels at the branch location.
  • Generated reports for management review on customer satisfaction surveys.
  • Developed relationships with customers by providing personalized advice on their finances.
  • Created training materials for new employees related to banking procedures.
  • Performed teller duties such as accepting payments, cashing checks, and processing money orders.
  • Identified potential fraud or suspicious activity and reported it appropriately.
  • Reviewed existing accounts regularly for accuracy and completeness.
  • Maintained accurate records of all customer transactions.
  • Updated policies and procedures as needed based on changes in banking regulations.
  • Tracked performance metrics such as number of accounts opened per month or rate of return on investments.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Completed daily cash balancing and operated ATMs.
  • Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Performed special services for customers, ordering bank cards and checks.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Cash Specialist II

Federal Reserve Bank of Cleveland
Cincinnati
05.2021 - 04.2022
  • Receive, accept & verify deposits, destroy and validate currency.
  • Track customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest.
  • Track deposits into internal systems and assign to processors in order to maintain control and accountability.
  • Verify sums of inbound or outbound currency from branches, correspondent banks, and customers using internal systems.
  • Ensure all deposits and orders contain correct customer contents on a daily basis with 100% accuracy.
  • Meet customer additional reporting and process needs as required and ensure all customer deadlines are met.
  • Accurately balance transaction totals in order to transfer verified fed ready currency to inventory.
  • Research and resolve all out of balance transactions via electronic or paper receipts including those outlined in the treasury currency operations manual (TCOM), custody control principles & standards (CCPS) and internal district cash procedures as required.
  • Complete daily proof and Statement of Condition for work processed.
  • Transfers and stores significant value and quantities of currency using material handling equipment, maintaining custody & accountability throughout completion of process.
  • Print and report all advice notices that were created during balancing and coordinate advice distribution with Mail Operations.

Cash Specialist II

Federal Reserve Bank of Atlanta
Jacksonville
10.2018 - 05.2021
  • Receive, accept & verify deposits, destroy and validate currency.
  • Track customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest.
  • Track deposits into internal systems and assign to processors in order to maintain control and accountability.
  • Verify sums of inbound or outbound currency from branches, correspondent banks, and customers using internal systems.
  • Ensure all deposits and orders contain correct customer contents on a daily basis with 100% accuracy.
  • Meet customer additional reporting and process needs as required and ensure all customer deadlines are met.
  • Accurately balance transaction totals in order to transfer verified fed ready currency to inventory.
  • Research and resolve all out of balance transactions via electronic or paper receipts including those outlined in the treasury currency operations manual (TCOM), custody control principles & standards (CCPS) and internal district cash procedures as required.
  • Complete daily proof and Statement of Condition for work processed.
  • Transfers and stores significant value and quantities of currency using material handling equipment, maintaining custody & accountability throughout completion of process.
  • Print and report all advice notices that were created during balancing and coordinate advice distribution with Mail Operations.

Vault Teller 1 - Customer Service Representative

Fifth Third Bank
Cincinnati
02.2019 - 10.2020
  • Receive customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest.
  • Track deposits into internal systems and assign to processors in order to maintain control and accountability.
  • Verify sums of inbound or outbound coin and currency from branches, correspondent banks, and customers using internal systems and high-speed desktop currency counter.
  • Ensure all deposits and orders contain correct customer contents on a daily basis with 100% accuracy.
  • Includes some data entry related to customers deposits including checks and counting of coins by hand or with a coin sorter.
  • Meet customer additional reporting and process needs as required and ensure all customer deadlines are met.
  • Accurately balance transaction totals, in order to transfer verified fed ready currency to inventory and non-fed ready currency to the high-speed sorter for additional verification.
  • Research and resolve all out of balance transactions via ACE, electronic or paper receipts, and Transaction Manager naming system for retrieving check items.
  • Complete daily proof and Statement of Condition for work processed.
  • Use Transaction Manager HGAA and IPCS to insert advice of corrections as needed.
  • Print and report all advice notices that were created during balancing and coordinate advice distribution with Mail Operations.
  • Inspect customer deposit batches for hardware (staples, paper clips) to ensure all work is in the appropriate order. Inserts control documents as specified and deliver work to image capture.
  • Maintains a working knowledge of all capture machines (NCR 7780s, ITRANS, IBM 3890
  • S) in order to perform image capture.
  • Support Fed related procedures and controls including: preparing and sending necessary documentation to the Secret Service on counterfeit items, opening and closing of Custodial Inventory, audit needs and any additional requirements that meet Federal regulations.

Teller - Customer Service Representative

JP Morgan Chase
West Chester
10.2018 - 01.2019
  • Seasonal Teller Employment
  • Front line problem solving specialist contributing to customer loyalty

Starbucks Supervisor, Front Desk Associate

MARRIOTT NORTH CINCINNATI
West Chester
01.2016 - 04.2016
  • Supervised daily operations to ensure compliance with company policies.
  • Trained and mentored staff to enhance teamwork and productivity.
  • Managed inventory levels and coordinated restocking procedures efficiently.
  • Conducted regular performance evaluations to improve employee engagement.
  • Facilitated communication between departments to streamline processes effectively.
  • Implemented safety protocols to maintain a secure work environment.
  • Developed training materials for onboarding new employees and ongoing education.
  • Resolved conflicts among team members to foster a positive workplace culture.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Trained new employees on company policies and procedures.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Developed strategies to improve team performance and productivity.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Streamlined workflow processes, reducing project completion times.
  • Implemented quality control measures, significantly reducing error rates.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Implemented new operational procedures, increasing efficiency.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.

Business Owner

PRISMIC SB
Kuala Lumpur
01.2009 - 12.2013

Senior Flight Attendant, International Travel Team

Malaysia Airline Systems
Kuala Lumpur
01.1994 - 12.2008

Education

Associates Degree - Accountancy

University Institute of Technology Mara
Kuala Lumpur, Malaysia

Diploma - Psychology in Management

Certificate - Public Notary

Skills

  • Exceptional interpersonal communications
  • Skilled trainer
  • Detail Oriented
  • Excellent time management
  • Effective problem solver
  • Capable negotiator
  • Fluent in multiple languages
  • Customer service
  • Cash handling
  • Loan processing
  • Regulatory compliance
  • Financial literacy
  • Relationship management
  • Risk assessment
  • Team collaboration
  • Marketing strategy
  • Interpersonal skills
  • Active listening
  • Financial Products Promotion
  • Signature verification
  • Honest and dependable
  • Cash drawer reconciliation
  • Excellent communication
  • Accounting systems and software
  • Customer satisfaction measurement
  • Balance transfers
  • Reliable and responsible
  • Written communication
  • Exceptional customer service
  • Quality control
  • Workload management
  • Account retention
  • Exchange rate quotes
  • Continuous improvement
  • Transaction processing
  • Recordkeeping and documentation
  • Risk management evaluation background
  • Customer Query Handling
  • Team member development
  • ATM balancing
  • Economic forecasting
  • Operational support
  • Loan structuring
  • Customer relationship management

References

  • Michael Hill, Operation Manager, Federal Reserve Bank of Atlanta, Michael.Hill@atl.frb.org, 904632100
  • Karen Litmer, Operation Manager, Cincinnati Branch, (513) 516-3312
  • Holly Crawford, Team Lead, Federal Reserve Bank of Cleveland (Cincinnati Branch), (513) 882-4143
  • Christina Marron, Senior Investment Manager, First Horizon Bank, Ponte Vedra, Jacksonville, (610) 841-6865
  • Felicia Cox, Branch Manager, First Horizon Bank, Ponte Vedra, Jacksonville, 904-543-7055

Languages

Arabic
Elementary
Balinese
Professional
Javanese
Professional
Indonesian
Professional
Malay
Professional

Timeline

Sr Universal Banker

First Horizon Bank
04.2022 - 10.2023

Cash Specialist II

Federal Reserve Bank of Cleveland
05.2021 - 04.2022

Vault Teller 1 - Customer Service Representative

Fifth Third Bank
02.2019 - 10.2020

Cash Specialist II

Federal Reserve Bank of Atlanta
10.2018 - 05.2021

Teller - Customer Service Representative

JP Morgan Chase
10.2018 - 01.2019

Starbucks Supervisor, Front Desk Associate

MARRIOTT NORTH CINCINNATI
01.2016 - 04.2016

Business Owner

PRISMIC SB
01.2009 - 12.2013

Senior Flight Attendant, International Travel Team

Malaysia Airline Systems
01.1994 - 12.2008

Associates Degree - Accountancy

University Institute of Technology Mara

Diploma - Psychology in Management

Certificate - Public Notary

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AZLINA YUSOF HALEY