Azlyn KING
Newark,DE
Summary
I am enthusiastic for the opportunity to contribute to my teams success and enhance our day to day processes. With my strong motivation and passion for driving results, I am confident that i can help bridge the gaps to ensure optimal performance, inventory accuracy and lean management. I am eager to learn and collaborate with my team to implement efficient strategies that will streamline our operations and maximize productivity. I believe that by working together and leveraging our strengths, we can achieve our goals and exceed expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Specialist/Data Entry
Sallie Mae
08.2022 - Current
- Identified past due accounts and contacted account holders to arrange payment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Medical Appointment Scheduler/Medical Coding Specialist
Lenox Hill Radiology
06.2022 - 08.2022
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Reduced claim denials by consistently ensuring accurate and compliant coding practices in line with regulatory standards.
- Developed comprehensive internal reference materials to facilitate quick access to relevant information for all team members, boosting productivity levels.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
Customer Service Specialist/Inventory Control Specialist
Sales In USA INC
03.2022 - 05.2022
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Upheld quality control policies and procedures to increase customer satisfaction
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks
- Trained new hires on products and services, best practices, and protocols to reduce process gaps
- Exceeded company productivity standards on consistent basis.
Warehouse Associate
Breakthru Beverage
09.2021 - 03.2022
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Loaded trucks for outbound orders and unloaded trucks for inbound orders
- Processed requests and supply orders and pulled materials to successfully prepare orders
- Operated forklifts to fill or empty overhead spaces
- Kept shelves, workstations, and pallet areas neat and tidy to maintain safe work environment
Office Manager
Eminent Design Studios
11.2019 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Office Manager
Homestar Remodeling
04.2019 - 11.2019
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications
- Supervised company transitions, system conversions and office moves
- Managed office budget to handle inventory, postage, and vendor services
Administration Support Team Member
Macy’s
04.2018 - 03.2019
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Provided secretarial and office management support while building cooperative working relationships
- Managed inventory to ensure all supplies were in stock and within budget
- Prepared and prioritized calendars and correspondence
- Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service
Education
Massage Therapy
Harris School of Business
Wilmington, DE07.2020
High School Diploma - Accounting And Finance
Howard High School of Technology
Wilmington, DE05.2018
Skills
- Data Entry
- Customer Relations
- Organizational Skills
- Office Management
- Billing
- Administrative Support
- Payroll and budgeting
- Credit and collections
- Training and coaching
- Employee Supervision
Certification
- Certified Massage Therapist, The Lash Therapist - 2020-Current
Timeline
Collections Specialist/Data Entry
Sallie Mae
08.2022 - Current
Medical Appointment Scheduler/Medical Coding Specialist
Lenox Hill Radiology
06.2022 - 08.2022
Customer Service Specialist/Inventory Control Specialist
Sales In USA INC
03.2022 - 05.2022
Warehouse Associate
Breakthru Beverage
09.2021 - 03.2022
Office Manager
Eminent Design Studios
11.2019 - 03.2020
Office Manager
Homestar Remodeling
04.2019 - 11.2019
Administration Support Team Member
Macy’s
04.2018 - 03.2019
Massage Therapy
Harris School of Business
High School Diploma - Accounting And Finance
Howard High School of Technology
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