Azlyn King
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Collections Specialist
Sallie Mae
08.2022 - 09.2023
- Identified past due accounts and contacted account holders to arrange payment
- Created repayment plans based on account holders' financial status and repayment abilities
- Updated account status records and collection efforts
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Contacted customers and explained debt management to encourage timely debt payments
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current
- Placed outbound collections calls daily to approximately 150 account holders
- Improved existing collections processes by analyzing rejection patterns and denials.
Medical Appointment Scheduler
Lenox Hill Radiology
06.2022 - 08.2022
- Assisted patients with canceling and rescheduling appointments
- Adjusted appointments according to priority and tracked appointment durations
- Updated patient information in databases and adhered to confidentiality requirements
- Evaluated medical insurance details and informed patients of uncovered fees
- Informed patients regarding needed medical tests and procedures
- Instructed patients regarding how to prepare for appointments
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Compiled and coded patient information or data in appropriate computer system.
Customer Service Specialist
Sales In USA INC
03.2022 - 05.2022
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks
- Relayed customer feedback to cross-functional teams to improve products and services.
Warehouse Associate
Breakthru Beverage
09.2021 - 03.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Moved boxes, containers, and pallets with special-purpose equipment to meet demanding production targets
- Loaded trucks for outbound orders and unloaded trucks for inbound orders
- Processed requests and supply orders and pulled materials to successfully prepare orders
- Operated forklifts to fill or empty overhead spaces
- Kept shelves, workstations, and pallet areas neat and tidy to maintain safe work environment
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Office Assistant
Eminent Design Studios
11.2019 - 03.2020
- Monitored calendars and scheduled appointments based on availability and established load limits
- Coordinated itineraries and appointments to improve office operations
- Routed agreements, contracts, and invoices to correct recipients
- Kept office records organized and supplies well-stocked for optimal team performance
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Answered office phone and emails to schedule appointments, answer questions and document information
- Maintained project-related records, contracts and change orders.
Office Manager
Homestar Remodeling
04.2019 - 11.2019
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Oversaw receiving and organizing correspondence, answering, and forwarding calls and creating business letters and records
- Managed office inventory and placed new supply orders
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications
- Supervised company transitions, system conversions and office moves
- Negotiated with vendors to determine optimal material purchase pricing
- Managed office budget to handle inventory, postage, and vendor services
- Booked hotel rooms, car rentals and flights for company trips and conferences
- Drafted manuals and resources to identify services to clients.
Administration Support Team Member
Macy's
04.2018 - 03.2019
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Directed customer communication to appropriate department personnel
- Provided secretarial and office management support while building cooperative working relationships
- Managed inventory to ensure all supplies were in stock and within budget
- Composed correspondence, reports, and meeting notes
- Responded effectively to sensitive inquiries or complaints
- Prepared and prioritized calendars and correspondence
- Coordinated appointments, meetings, and conferences
- Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service
- Monitored office equipment and scheduled repairs.
Education
Massage Therapy -
Harris School of Business
07.2020
Highschool Diploma -
Howard Highschool of Technology
05.2018
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Understanding Customer Needs
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Billing and Collections Best Practices
- Account Management
- Payment Acceptance
Timeline
Collections Specialist
Sallie Mae
08.2022 - 09.2023
Medical Appointment Scheduler
Lenox Hill Radiology
06.2022 - 08.2022
Customer Service Specialist
Sales In USA INC
03.2022 - 05.2022
Warehouse Associate
Breakthru Beverage
09.2021 - 03.2022
Office Assistant
Eminent Design Studios
11.2019 - 03.2020
Office Manager
Homestar Remodeling
04.2019 - 11.2019
Administration Support Team Member
Macy's
04.2018 - 03.2019
Massage Therapy -
Harris School of Business
Highschool Diploma -
Howard Highschool of Technology
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