Azmariyah Cannonier-Rios

My Role as a Financial Technology Representative at Concentrix was to assist and Respond to guest inquiries, disputes and issues to maintain guest satisfactions well as, Assist in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.

In my work environment I made it my main priority to Reduce wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.All while, Maintaining strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented. This role has prepared me to provide a high level of professional knowledge, develop relationships with client and perform the best practices in order to provide exceptional service to customers.

My main role as a Secretary was to handle sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

I also,Answered multi-line phone system and enthusiastically greeted callers.All while, Maintaining daily report documents, memos and invoices.

My other roles were to Schedule appointments and conducted follow-up calls to clients And Respond to emails and other correspondence to facilitate communication and enhance business processes.