Azmeer Khowaja
Austin,TX
Summary
Seasoned Manager with 10+ years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. Skillfully controls shrinkage, oversees inventory and leads financial operations for corporation companies. Skilled Store General Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
Overview
12
12
years of professional experience
Work History
General Store Manager
Mi Celine Mercado
05.2022 - 10.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Honey Stop
11.2020 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bookkeeper
Plateau Truck Stop
03.2020 - 11.2020
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Identified accounting errors when cross-referencing documents and database information.
Account Manager
Crown Lifan
02.2018 - 02.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
Administrative Officer
Aminabad Housing Society
01.2015 - 02.2018
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared agendas and took notes at meetings to archive proceedings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Billing Assistant
Aga Khan University Hospital Diagnostic Centre
06.2011 - 12.2014
- Received, sorted and distributed incoming mail.
- Produced and mailed invoices, payment reminders and financial notices.
- Contacted customers and third party payers to pursue payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed [Number] incoming payments and outgoing refunds each week.
- Processed and verified invoices to secure accuracy of billing information.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
Education
Associate in Engineering Technology - Civil Engineering Technology
Sindh Board of Technical Education
ST-22, Block 6, Main University Road, Karachi10.2018
Master of Commerce - Accounting
University of Sindh, Pakistan
Allama I.I. Kazi Campus, Jamshoro, 76080, Pakistan08.2016
Bachelor of Commerce - Accounting
University of Sindh, Pakistan
Allama I.I. Kazi Campus, Jamshoro, 76080, Pakistan05.2014
Skills
- Promotional Planning
- Employee Supervision
- Budget Administration
- Loss Prevention
- Customer Relations
- Talent Recruitment
- Process Improvements
- Staff Management
- POS Systems Operations
- Training and Mentoring
- Inventory Control
- Product Merchandising
- Stock Management
- Multitasking Abilities
- Customer Service
- Problem Solving
- Time Management
- Employee Scheduling
- Staff Training
- Marketing Strategies
- Store Operations
- Decision Making
- Budget Management
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Spanish
Professional Working
Gujarati
Professional Working
Sindhi
Native or Bilingual
Timeline
General Store Manager
Mi Celine Mercado
05.2022 - 10.2023
Store Manager
Honey Stop
11.2020 - 05.2022
Bookkeeper
Plateau Truck Stop
03.2020 - 11.2020
Account Manager
Crown Lifan
02.2018 - 02.2020
Administrative Officer
Aminabad Housing Society
01.2015 - 02.2018
Billing Assistant
Aga Khan University Hospital Diagnostic Centre
06.2011 - 12.2014
Associate in Engineering Technology - Civil Engineering Technology
Sindh Board of Technical Education
Master of Commerce - Accounting
University of Sindh, Pakistan
Bachelor of Commerce - Accounting
University of Sindh, Pakistan
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