A'Zoria Williams
Summary
Results-driven individual with a solid track record in delivering quality work. Possesses skills in conflict resolution, time management, effective communication, and teamwork abilities. A commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Shift Leader
Jersey Mike's
Durham, NC
02.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Delivery Driver Associate
Amazon
Durham, NC
10.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Shift Leader
Jersey Mike's
Carolina Beach, NC
03.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Member
Chic-Fil-A
Wilmington, NC
01.2024 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Shift Leader
Jersey Mike's
Wilmington, NC
07.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cleaning Assistant
Mishoe's Cleaning Service
Wilmington, NC
06.2015 - 08.2021
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Treated stains and damaged areas to restore value.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Emptied trashcans and transported waste to collection areas.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
Cashier
Walmart
Wilmington, NC
05.2020 - 11.2020
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Applied Science - HS Medical Office & Billing Specialist
Ultimate Medical Academy
Tampa, FL01-2026
High School Diploma -
Laney High School
Wilmington06-2021
Skills
- Positive attitude
- Problem-solving
- Courteous and professional
- Time management skills
- Oral communication
- Work Planning and Prioritization
- Strong verbal and written communication
- Training and mentoring
- MS office
- Computer skills
- Collaboration and teamwork
- Dependable and reliable
- Customer service excellence
- Team leadership
Accomplishments
HIPAA Essentials For Healthcare Professionals
Timeline
Shift Leader
Jersey Mike's
02.2025 - Current
Delivery Driver Associate
Amazon
10.2024 - 01.2025
Shift Leader
Jersey Mike's
03.2024 - 08.2024
Team Member
Chic-Fil-A
01.2024 - 03.2024
Shift Leader
Jersey Mike's
07.2021 - 08.2023
Cashier
Walmart
05.2020 - 11.2020
Cleaning Assistant
Mishoe's Cleaning Service
06.2015 - 08.2021
Associate of Applied Science - HS Medical Office & Billing Specialist
Ultimate Medical Academy
High School Diploma -
Laney High School