A'Zoria Williams
Summary
Results-driven individual with a solid track record in delivering quality work. Possesses skills in conflict resolution, time management, effective communication, and teamwork abilities. A commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Shift Leader
Jersey Mike's
02.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Delivery Driver Associate
Amazon
10.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Shift Leader
Jersey Mike's
03.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Member
Chic-Fil-A
01.2024 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Shift Leader
Jersey Mike's
07.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cleaning Assistant
Mishoe's Cleaning Service
06.2015 - 08.2021
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Treated stains and damaged areas to restore value.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Emptied trashcans and transported waste to collection areas.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
Cashier
Walmart
05.2020 - 11.2020
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Applied Science - HS Medical Office & Billing Specialist
Ultimate Medical Academy
Tampa, FL01-2026
High School Diploma -
Laney High School
Wilmington06-2021
Skills
- Positive attitude
- Problem-solving
- Courteous and professional
- Time management skills
- Oral communication
- Work Planning and Prioritization
- Strong verbal and written communication
- Training and mentoring
- MS office
- Computer skills
- Collaboration and teamwork
- Dependable and reliable
- Customer service excellence
- Team leadership
Accomplishments
HIPAA Essentials For Healthcare Professionals
Timeline
Shift Leader
Jersey Mike's
02.2025 - Current
Delivery Driver Associate
Amazon
10.2024 - 01.2025
Shift Leader
Jersey Mike's
03.2024 - 08.2024
Team Member
Chic-Fil-A
01.2024 - 03.2024
Shift Leader
Jersey Mike's
07.2021 - 08.2023
Cashier
Walmart
05.2020 - 11.2020
Cleaning Assistant
Mishoe's Cleaning Service
06.2015 - 08.2021
Associate of Applied Science - HS Medical Office & Billing Specialist
Ultimate Medical Academy
High School Diploma -
Laney High School
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