Azra Alihodzic

• Created and implemented organizational policies and procedures.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Ordered all office supplies and kept check on inventory levels.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Boosted staff morale by offering constructive feedback and specific direction.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
• Collaborated with other departments, identifying and addressing areas needing improvement.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
• Worked with graphic designers and writers to establish theme and tone for content.
• Optimized email campaigns to increase open and click-through rates.
• Coordinated with design and media teams to develop high-quality creative assets.

• Trained interns and newly hired team members on office procedures and computer system.
• Developed policies and procedures for effective practice management.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Routinely checked measuring equipment to resolve testing problems.
• Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Obtained client medical history, medication information, symptoms, and allergies.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Devised processes to boost long-term business success and increase profit levels.
• Increased profit by streamlining operations.
• Trained and guided team members to maintain high productivity and performance metrics.
• Consulted with healthcare professionals on business decisions.
• Ordered all pharmacy supplies and kept check on inventory levels.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Created and implemented organizational policies and procedures.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Spearheaded and implemented new projects to expand scope of engagement.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Assisted with regulatory issues such as compliance.

• Started creating a centralized department for St. Anthony's Physician Organization (SAPO) to be more effective by having Referrals, Fax-Inbox, Call Center centralized for SAPO Organization for over ninety physicians.

• Identified conflicts among employees and used interpersonal communication to find effective solutions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established team priorities, maintained schedules and monitored performance.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

• Interacted with customers by phone, email, or in-person to provide information.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Monitored vendor accounts and product updates to verify competitive pricing.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Entered details into accounts and tracked payments.
• Organized accounts for financial audits and supported audit process.
• Updated documentation, reports and spreadsheets with financial information.
• Corrected, completed and processed claims for multiple payer codes.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Maintained accurate records of customer payments.
• Used data entry skills to accurately document and input statements.
• Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Processed referral requests from patients, doctors and other health care professionals.

• Maintained patient confidence by keeping patient records information confidential.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient records in compliance with security regulations.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Supported medical staff by providing organized and accurate medical records.
• Input data into computer programs and filing systems.
• Followed exact procedures for handling transfers and other releases of medical records.