Azra Bajramovic
Denver,CO
Summary
Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
ABO Certified Optician
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Elevated Eyecare
11.2024 - Current
- Streamlined office operations and improved workflow efficiency through effective resource allocation.
- Coordinated scheduling for staff, ensuring optimal coverage and timely patient appointments.
- Managed inventory control systems to maintain adequate supplies and minimize waste.
- Developed training programs for new employees, enhancing onboarding processes and team integration.
- Implemented electronic health record systems to improve patient data management accuracy.
- Led initiatives to enhance patient experience, resulting in increased satisfaction scores.
- Oversaw compliance with regulatory standards, ensuring operational integrity across all functions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Directed sales strategies to enhance market penetration and revenue growth.
- Mentored team members to improve performance and achieve sales targets consistently.
- Fostered strong relationships with key clients to drive repeat business and loyalty initiatives.
- Evaluated sales performance metrics to identify areas for improvement and strategic adjustments.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Optometrist Assistant
Europtics /Rocky Mountain Optometric Group
06.2018 - 11.2024
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Optician
Europtics
11.2004 - 11.2024
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Provided expert advice on eyewear selection and lens options to enhance customer satisfaction.
- Trained junior staff in optical techniques and customer service best practices to improve team performance.
- Managed inventory of eyewear products, ensuring availability of popular styles and brands.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Managed client frame selection processes and walked through lens options.
- Provided expert guidance on eyewear selection and fittings to ensure optimal vision correction.
- Assisted in managing inventory levels of frames and lenses to enhance product availability.
- Educated patients on lens options, care, and maintenance for improved eyewear longevity.
- Conducted comprehensive eye assessments to determine patient needs and preferences effectively.
- Increased commercial sales revenue by consistently meeting and exceeding sales targets.
- Implemented innovative sales techniques to increase revenue generation and exceed sales targets consistently.
- Supported sales team objectives by creating persuasive sales presentations and product onesheeters.
- Managed sales pipeline effectively, resulting in consistent achievement of sales targets and quotas.
- Increased domestic sales by developing and implementing strategic sales plans.
- Managed a team of sales representatives, consistently achieving monthly sales targets and revenue goals.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Increased sales revenue by consistently meeting and exceeding individual and team sales targets.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Collaborated with sales executives to determine sales areas that could be improved.
- Boosted sales revenue by effectively coordinating and executing sales strategies.
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
- Contributed to sales team success by creating compelling sales presentations and marketing materials.
- Increased corporate sales revenue by developing and implementing strategic sales plans.
- Led a high-performing sales team to consistently exceed quarterly and annual sales targets.
- Increased corporate sales by developing and implementing effective sales strategies.
- Pursued additional sales opportunities within current customer base to expand sales.
Education
Bachelor of Science - Biology / Optical
Steklarska Sola
Slovenia05.1998
Skills
- Client training
- Administrative assistance
- Insurance documentation management
- Service excellence
- Administrative coordination
- Strong organizational abilities
- Office management
- Employee training
- Team leadership
Certification
- Certified Optician ABO
Languages
Croatian
Native or Bilingual
Slovenian
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Elevated Eyecare
11.2024 - Current
Optometrist Assistant
Europtics /Rocky Mountain Optometric Group
06.2018 - 11.2024
Optician
Europtics
11.2004 - 11.2024
Bachelor of Science - Biology / Optical
Steklarska Sola