Summary
Overview
Work History
Education
Skills
Timeline
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Azra Cerimagic

Azra Cerimagic

Frisco,TX

Summary

I am an experienced healthcare professional with a strong track record of over 5 years in the healthcare industry, including 3 years of leadership as an Office manager. Currently completing an MBA in business analytics, I bring solid foundation in financial management, strategic planning and operational optimization. My expertise lies in improving workflows, managing team and operational optimization. I can adept to managing cross-functional teams, implementing process improvements, and delivering optimal results. I am open to contribute my value in any industry, with a focus on operational efficiency, financial performance and team leadership.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Overview

5
5
years of professional experience

Work History

Member Services Coordinator

Recuro health
Frisco
03.2025 - Current
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved conflicts between staff members related to member services matters.
  • Updated system with order specifics and customer details, preferences, and billing information.

Scheduler/ Assistant Manager

Brock Pain Medicine and Anesthesia
10.2023 - Current
  • Coordinate patient schedules to enhance service efficiency and satisfaction.
  • Managing staff.
  • Payroll and Financial Reports.

Office Manager

Dallas Pain Specialists
10.2022 - 10.2023
  • Implement workflow improvements, reducing wait times and boosting productivity.
  • Managing 10 employees.
  • Opening Closing office.
  • Training staff and boosting morale.

Administrative Assistant

LaLa Healthcare Solutions, LLC
01.2020 - 07.2022
  • Collaborate with teams to refine care protocols for optimal patient outcomes.
  • Complete assignments on time.
  • Take over work flow when needed.

Education

MBA - Business Analytics

Texas Woman's University
12.2025

Bachelors - Healthcare Administration

Texas Woman's University
05.2023

Collin County Community College
Plano, TX
05-2020

Skills

  • Positive Work Attitude
  • Leadership & Team management
  • Financial Analysis
  • Problem Solving
  • Advanced excel skills
  • Time management
  • Critical thinking
  • Customer service
  • Results Driven
  • Microsoft Excel
  • Financial analysis
  • Project management
  • Data analysis
  • Patient scheduling
  • Team building
  • Employee training
  • Regulatory compliance
  • Contract development
  • Record keeping
  • High-energy attitude
  • Feedback collection
  • Customer satisfaction surveys
  • Analytical thinking
  • Resourcefulness
  • Active listening
  • Sales and upselling
  • Inbound call answering
  • Call center operations
  • Problem resolution
  • Teamwork and collaboration

Timeline

Member Services Coordinator

Recuro health
03.2025 - Current

Scheduler/ Assistant Manager

Brock Pain Medicine and Anesthesia
10.2023 - Current

Office Manager

Dallas Pain Specialists
10.2022 - 10.2023

Administrative Assistant

LaLa Healthcare Solutions, LLC
01.2020 - 07.2022

MBA - Business Analytics

Texas Woman's University

Bachelors - Healthcare Administration

Texas Woman's University

Collin County Community College
Azra Cerimagic