Azra Grabovica
Lawrenceville,GA
Summary
Encouraging manager, motivated job seeker, and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatch Manager
G.L.A.D Legacy
09.2017 - 06.2024
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Entered work orders to the billing system and inputted all invoices into the OTR portal daily.
- Ensure Company and Corporate agreements are in Compliance and all the Certifications are up to date (UCR, MCS-150, Fleet renewals, IFTA annual renewal, IFTA quarterly reporting, COI renewals).
- Received new orders, prepared documentation, assigned personnel, and scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Operations Manager
Sam's Club
03.2015 - 09.2017
- Supervised operations staff and kept employees compliant with company policies and procedures, such as OSHA.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored physical security infrastructure such as CCTB cameras, intrusion detections, and access control system to ensure optimal functionality.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services worth over millions.
- Lead and conducted investigations of workplace theft, fraud, criminal incidents, and process improvement to submit to internal and external partners.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service, Front End, and Jewelry Team Lead
Sam's Club
12.2009 - 03.2015
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Updated daily matrix report, logs, computer tracking systems, and other relevant documentation, as well as assisted in inventory management of multiple departments.
- Improved and maintained an atmosphere of enthusiastic customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted weekly meetings to cover all matrix reports such as membership and credit card sales reports, daily sales report, and recap reports.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Ensured high-quality product presentation by educating team members on proper jewelry handling, display techniques, and cleaning methods.
- Reduced inventory shrinkage by implementing strict security protocols and regular audits.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GASkills
- Staff Training and Development
- Critical Thinking
- Quality Assurance
- Issue Resolution
- Teamwork and Collaboration
- Organizational Skills
- Organizational Skills
- Computer Proficiency
- Inbound Calling
- Active Listening
- Microsoft and Google Application Skills
- 44 Words Per Minute
Accomplishments
- Sam's Club Employee of the Year
- Sam's club Employee of the Month
- GLAD Legacy Employee of the Month
Certification
- CBL Internal Testing/Training
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Spanish
Professional Working
Timeline
Dispatch Manager
G.L.A.D Legacy
09.2017 - 06.2024
Operations Manager
Sam's Club
03.2015 - 09.2017
Customer Service, Front End, and Jewelry Team Lead
Sam's Club
12.2009 - 03.2015
High School Diploma -
Central Gwinnett High School
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