Azra Kandic
Summary
Administrative professional with successful experience and knowledge about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Medical Secretary
NYU Langone
11.2012 - Current
- Handle prescription requests, process authorization for MRI/Cat Scans, Ultrasound imaging, process referral requests,
- Coordinate with medical team and outside providers for home care for post-op patients, physical/occupational therapy.
- Responsible for provider scheduling template for a team of eight surgeons.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Training staff
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Schedule appointments, handle faxes, emails.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Knowledge of hospital and radiology information systems as they relate to radiology.
- Selected appropriate patient information from HIS/RIS, Epic system in accordance with HIPPA regulations.
- Conduct intake during patient calls to determine appropriate provider.
- Supported office staff and operational requirements with administrative tasks.
Unit Support Administrator
The Holliswood Hospital
06.1999 - 08.2012
- Assisted in development and implementation of policies, procedures , maintain compliance with CMS and Medicaid, OSHA, and hospital regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Transcription of physician orders, data entry, process clinical summary reports, schedule appointments, maintain patient medical records.
- Responsible for inpatient unit census for adult, adolescent, and military population, process transfer/discharge forms.
- File and update patient's legal status.
- Processed legal paperwork for mental health hygiene legal court.
Patient Accounts Representative/ Supervisor
The Holliswood Hospital
12.1997 - 06.1999
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Processed inpatient/outpatient claims for Managed Care, Medicare, Medicaid, private health insurance companies, and self-pay accounts.
- Write off or movement of money to appropriate payer after Explanation of Benefits review.
- Managed care denials, project creation for aged accounts.
- Responsible for closing of day after all payments and charges were updated into system.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Monroe College
New York08.2023
Skills
- Microsoft word
- Excel
- Powerpoint
- PeopleSoft
- Vital Signs
- Medical Terminology
- EPIC
Certification
- Basic Life Support, CPR & AED Certified, 6/2023
- Sonography Principles & Instrumentation, Certified 11/2022
Timeline
Senior Medical Secretary
NYU Langone
11.2012 - Current
Unit Support Administrator
The Holliswood Hospital
06.1999 - 08.2012
Patient Accounts Representative/ Supervisor
The Holliswood Hospital
12.1997 - 06.1999
Associate of Applied Science - Diagnostic Medical Sonography
Monroe College
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