Azrielle Browning

In this multifaceted administrative and clinical support role, I provided essential coordination and clerical services within a high-volume hospital setting, ensuring timely and accurate patient care support. My work involved managing patient flow, assisting with discharge planning, supporting unit operations, and maintaining accurate medical records—all while upholding a high standard of professionalism, confidentiality, and patient-centered service. This role has significantly strengthened my skills in communication, critical thinking, multitasking, time management, EMR proficiency (HealthConnect/Epic), attention to detail, and teamwork within a healthcare environment.

Key Responsibilities and Contributions:

• Processing admissions, transfers, and discharges using the ADT system, ensuring timely documentation and patient tracking
• Answering and routing internal and external calls; acting as unit greeter and liaison for patients and families
• Scheduling appointments, procedures, and diagnostic tests in coordination with medical staff
• Maintaining unit records, managing chart assembly/disassembly, and updating the Minimum Medical Record and unit whiteboard
• Transcribing physician orders accurately and promptly; supporting medication and equipment collection
• Preparing discharge packets, assisting in organizing transfers to skilled nursing facilities, and facilitating family communication for discharge coordination
• Ordering and managing unit supplies, ensuring readiness and maintenance of business equipment (e.g., wireless carts)
• Assisting staff with electronic systems and troubleshooting computer-related issues
• Participating in hourly rounding and customer service initiatives, responding promptly to patient needs and concerns
• Supporting Environmental Services in bed status updates; assisting with downtime procedures and compliance activities
• Cross-trained in receptionist duties (e.g., Emergency Department), floating to other units as needed, and providing patient transport, meal tray collection, and specimen delivery
• Adhering to all HIPAA guidelines, regulatory standards, and safety protocols to maintain a secure and effective patient care environment
  

In my role as an Appointment Clerk in the Orthopedics and Podiatry Department, I honed my communication, critical thinking, and organizational skills while providing efficient and compassionate service to patients. This position deepened my ability to empathize with individuals in need of care and reinforced the importance of accuracy, professionalism, and confidentiality in a healthcare setting.

Key responsibilities included:

• Managing high volumes of inbound and outbound calls with efficiency and professionalism
• Scheduling consults, follow-up appointments, and routine procedures in alignment with clinic protocol
• Reviewing patient charts and referrals to ensure accurate appointment coordination
• Utilizing the HealthConnect (Epic) system to navigate patient records and support clinical workflows
• Collaborating with medical staff by routing calls and sending timely, detailed messages to medical assistants, nurses, and physicians
• Monitoring and escalating messages when appropriate to ensure continuity of care
• Upholding Kaiser Permanente’s confidentiality and privacy policies in all patient interactions
• Maintaining a strong attention to detail while managing multiple tasks in a fast-paced environment
  

As a member of the Environmental Services team at Kaiser Permanente, I developed strong time management and prioritization skills while balancing multiple responsibilities in a fast-paced healthcare environment. This role sharpened my sense of urgency, attention to detail, and deepened my empathy for patients and families—reinforcing my desire to pursue a long-term career in healthcare.

Key responsibilities included:

• Sanitizing a wide range of hospital areas, including patient rooms, exam rooms, operating rooms, isolation units, lobbies, offices, restrooms, lounges, and on-call rooms
• Performing essential housekeeping tasks such as mopping, vacuuming, dusting, floor care, and trash removal, including the safe disposal of hazardous waste and soiled linens
• Responding promptly to service pages to maintain hospital cleanliness and support infection prevention protocols
• Ensuring all assigned areas were thoroughly cleaned, disinfected, and completed by the end of each shift
• Supporting a safe and welcoming environment by providing excellent customer service to patients, visitors, and staff
• Upholding strict hygiene standards to promote patient healing and contribute to overall hospital safety and care quality
  

In my role as a Beauty Associate at Sally Beauty, I strengthened my adaptability and eagerness to learn in a fast-paced retail environment. This position enhanced my organizational abilities and allowed me to consistently apply strong interpersonal and multitasking skills while delivering excellent customer service.

Key responsibilities included:

• Maintaining a well-organized and visually appealing store by stocking shelves, arranging displays, and managing inventory
• Handling online and phone orders, including packing, processing, and coordinating pickups or deliveries
• Performing customer service duties, both in-store and via phone, including assisting with product inquiries and recommendations
• Managing point-of-sale systems, including processing transactions and handling returns
• Answering high-volume calls and providing effective telephone reception
• Performing clerical tasks such as completing daily paperwork, scheduling/rescheduling orders, and maintaining accurate records
• Ensuring a clean and sanitary store environment by following strict hygiene protocols
• Executing opening and closing procedures in compliance with company policies
  

As a student intern at the Child Development Center, I gained hands-on experience working with children across a wide range of developmental stages. This role enhanced my practical knowledge in early childhood education and helped me develop key professional skills, including patience, heightened situational awareness, effective communication, and problem-solving abilities.

Key responsibilities included:

• Supervising and engaging with children in daily activities
• Assisting with curriculum-based tasks and classroom management
• Performing administrative duties, such as completing paperwork and maintaining records
• Supporting hygiene and safety protocols by cleaning kitchens, bathrooms, and sanitizing classrooms, toys, and equipment
• Assisting with building security and closing procedures at the end of each day