Azteca Cruz

I leveraged my expertise in applicant tracking systems (ATS) to streamline and optimize the recruitment process. By implementing and utilizing ATS, I was able to efficiently track and manage candidate applications, as well as analyze key recruitment metrics for continuous improvement.

In addition to utilizing technology, I also excelled in building relationships with candidates, leveraging my exceptional communication skills and ability to connect with individuals on a personal level. My experience in cold calling and attending networking events allowed me to proactively source and engage with candidates, resulting in a larger pool of qualified candidates for our organization.

My ability to effectively engage with candidates and match them with the right job opportunities was exemplified by my recognition as a top AT&T residential recruiter. Through strategic sourcing and effective candidate relationship management, I successfully filled numerous open positions, contributing to the growth and success of the organization.

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Interviewed, hired, and trained a team of 4 sales representatives to achieve and exceed sales targets. Led the team to achieve increase in sales revenue through effective coaching and mentoring. Implemented sales strategies that resulted in growth in customer acquisition and retention. Monitored team performance and provided regular feedback to ensure alignment with company objectives

• Developed and implemented plans to improve recruitment process.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Continuously built and maintained a strong candidate pipeline, utilizing various sourcing strategies and screening techniques to identify and attract top talent.
• Skillfully navigated multiple applicant tracking systems, ensuring efficient tracking and management of candidate applications and the onboarding process.
• Coordinated schedules to arrange management interviews with applicants.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.

• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Utilized upselling techniques to promote additional products and increase sales.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Trained and supervised new employees to use selling strategies and apply best practices.

• Demonstrated excellence in high-volume food service, consistently providing top-quality service to large numbers of customers. Successfully trained and supervised team members to ensure proper food handling and presentation, resulting in positive customer feedback and increased sales revenue.
• Maintained a clean and organized work environment while adhering to health and safety guidelines. Continuously sought out opportunities for process improvement and cost savings while ensuring outstanding customer experience.
• Monitored inventory and notified management of deficiencies or shortages.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.