Aztiley Mejia
Denver,CO
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Cordial and hospitable [Job Title] with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
8
8
years of professional experience
Work History
Wait Staff Member
Mezcal Restaurant
06.2022 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Amazon Delivery Driver
Amazon
10.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Sorting Associate
Amazon Prime Products
01.2019 - 04.2019
- Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
- Collaborated with team members to establish a streamlined workflow, resulting in improved productivity and timely deliveries.
Retail Sales Associate
Under Armour
01.2018 - 11.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Sales Associate
Forever 21
01.2016 - 01.2017
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
UETDT
VenezuelaSkills
- Cleanliness and hygiene
- Handling complaints
- Positive attitude
- Attention to detail
- Adaptability
- Strong multitasking
- Time management
- Customer service
- Table Bussing
- Beverage Preparation
- Table Setting
- Food Running
- Food Sales and Promotion
- Guest Engagement
- Adaptable and Flexible
- Cleaning and Sanitizing
- Tableside Service
- Fluent Spanish Speaking and writting
- Food and Beverage Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wait Staff Member
Mezcal Restaurant
06.2022 - Current
Amazon Delivery Driver
Amazon
10.2020 - Current
Sorting Associate
Amazon Prime Products
01.2019 - 04.2019
Retail Sales Associate
Under Armour
01.2018 - 11.2018
Retail Sales Associate
Forever 21
01.2016 - 01.2017
High School Diploma -
UETDT