Azucena Cervantes
Oklahoma City
Summary
Enthusiastic hospitality professional skilled in guest relations and reservation management. Committed to creating exceptional dining experiences and ensuring customer satisfaction through effective communication and conflict resolution.
Overview
6
6
years of professional experience
Work History
Child Watch Attendant
young mens christian assocition
Oklahoma City
12.2025 - Current
- Supervised children in play areas, ensuring safety and engagement.
- Organized activities and games to promote social interaction among children.
- Communicated effectively with parents regarding child behavior and activities.
- Maintained cleanliness and order in play areas to ensure a safe environment.
- Implemented safety protocols to prevent accidents during children's activities.
- Developed creative programming ideas to enhance the children's experience.
- Collaborated with staff to create a welcoming atmosphere for families and children.
CNA
Integris Southwest Medical Center
Oklahoma City
01.2022 - 07.2024
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and organized patient rooms to ensure comfort and safety.
- Supported nursing team in implementing patient care plans effectively.
- Communicated with patients and families regarding care procedures and needs.
- Documented patient information accurately in medical records systems.
- Trained new staff on proper patient handling and safety protocols.
parker associte
Amazon
Oklahoma City
11.2020 - 12.2021
- Operated warehouse equipment to efficiently move and organize products.
- Followed safety protocols to maintain a secure working environment.
- Maintained cleanliness and organization of work areas for optimal efficiency.
- Packaged and labeled products for shipping according to company standards.
- Participated in training sessions to enhance skills and workplace knowledge.
Coury Hospititality
Colcord Hotel
Oklahoma City
12.2019 - 03.2020
- Greeted and welcomed guests upon arrival, creating a positive first impression.
- Managed reservations and seating arrangements to enhance guest experience and optimize dining flow.
- Collaborated with servers and kitchen staff to coordinate dining service smoothly.
- Maintained cleanliness of the front area, ensuring a tidy environment.
- Answered phone inquiries to schedule and confirm reservations, ensuring accuracy in takeout orders and prompt responses to service questions.
Education
High School Diploma -
Capitol Hill High school
Oklahoma City, OK05-2015
Some College (No Degree) -
Moore Norman Technology
Oklahoma City, OKSkills
- Guest relations and reservations
- Dining coordination and cleanliness
- Communication skills and customer service
- Conflict resolution strategies
- Child supervision and safety protocols
- Parent communication
Languages
Spanish
Professional
English
Professional
Timeline
Child Watch Attendant
young mens christian assocition
12.2025 - Current
CNA
Integris Southwest Medical Center
01.2022 - 07.2024
parker associte
Amazon
11.2020 - 12.2021
Coury Hospititality
Colcord Hotel
12.2019 - 03.2020
High School Diploma -
Capitol Hill High school
Some College (No Degree) -
Moore Norman Technology