Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Azucena Contreras

Denver
Azucena Contreras

Summary

Dynamic professional with a proven track record at Forever 21, excelling in mentoring staff and optimizing efficiency. Spearheaded the implementation of an automated time tracking system, enhancing data accuracy and reducing overtime costs. Adept at building relationships and delivering exceptional customer service, fostering a loyal clientele.

Overview

4
years of professional experience

Work History

Forever 21
Lone Tree

Part Time Supervisor
01.2025 - 03.2025

Job overview

  • Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board
  • Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly
  • Implemented an automated time tracking system to reduce manual input errors and improve data accuracy
  • Enhanced team productivity by implementing efficient time management strategies

Forever 21
Lakewood

Sales Associate
06.2021 - 01.2025

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Built relationships with customers to encourage repeat business
  • Managed returns, exchanges and refunds in accordance with store policy
  • Prepared merchandise for sales floor by pricing or tagging
  • Helped customers locate products and checked store system for merchandise at other sites
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Managed efficient cash register operations
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Listened to customer needs and desires to identify and recommend optimal products

Education

The New America School
Lakewood, CO

High School Diploma from Credit Recovery
06.2023

Skills

  • Mentoring staff
  • Time management expertise
  • Efficiency optimization
  • Delegation
  • Customer service
  • Attention to detail
  • Decision-making
  • Relationship building
  • Training and mentoring
  • Team building
  • Coaching and mentoring
  • Public speaking
  • Money working
  • Multitasking Abilities
  • E-mail and telephone communication
  • Self motivation

Languages

English, Full Professional

Spanish, Native/ Bilingual

Timeline

Part Time Supervisor

Forever 21
01.2025 - 03.2025

Sales Associate

Forever 21
06.2021 - 01.2025

The New America School

High School Diploma from Credit Recovery

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