Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

AZUCENA ESCAMILLA

Salisbury,NC

Summary

Dynamic professional with extensive experience in quality control and customer service, notably at FAM Construction. Proven ability to enhance operational efficiency through meticulous attention to detail and effective communication. Bilingual in Spanish and English, skilled in multitasking and maintaining high standards in fast-paced environments. Committed to delivering exceptional results and fostering positive customer experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Off Road Truck Driver

Blythe Development
Charlotte, NC
09.2022 - Current
  • Operate a dump truck and load and haul dirt, rocks, and equipment
  • Your responsibilities include maintaining the machine you drive, checking oil and water, performing safety evaluations, and following directions to haul and dump loads accordingly
  • Your duties include performing manual labor as necessary on the job site, working outdoors in potentially wet and dusty conditions, and following safety guidelines per company specifications
  • Some roles involve maintaining a truck log, operating a radio or other communication equipment, and prepare paperwork

WFH Customer Service Representative

Alorica
06.2022 - 09.2022
  • Company Overview: Verizon Wireless
  • Deliver a positive experience that solves customers' challenges in one call
  • Takes calls from customers answering questions or addressing any concerns they may have
  • Records customer inquiries by documenting inquiry and response in customers' accounts
  • Verizon Wireless

Quality Control/Supervisor

FAM Construction
Fairfax, VA
04.2021 - 01.2022
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies
  • Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports
  • Recorded, analyzed and distributed statistical information
  • Collected production samples regularly and performed detailed quality inspections

Front Desk Receptionist

First Care Medical Clinic
Salisbury, NC
01.2021 - 03.2021
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained a clean and organized reception area to uphold company image.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Machine Operator

Dennis Carpenter
Concord, NC
06.2016 - 10.2019
  • Operated machining equipment safely with team of operators
  • Complied with company and OSHA safety rules and regulations
  • Set up and ran machinery to produce exceptional products for industrial needs
  • Updated daily production logs and informed management of production incidents or nonconformance issues
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands

Server/Cashier/Hostess

Mexicasa Restaurant
Harrisburg, NC
02.2018 - 10.2018
  • Greet customers upon entrance
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Take orders to kitchen staff and notify them of any special request or dietary needs
  • Deliver food to guests in timely matter and attend to needs of guests throughout dining process

Education

High School Diploma -

Central Cabarrus High School
Concord, NC
06.2016

Skills

  • Quality control
  • Customer service
  • Time management
  • Attention to detail
  • Equipment operation
  • Multitasking Abilities
  • Punctual and reliable
  • Assisting customers
  • Bilingual in Spanish and English
  • Effective communication

Certification

  • Flight Attendant Career Training - April 2018

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Off Road Truck Driver

Blythe Development
09.2022 - Current

WFH Customer Service Representative

Alorica
06.2022 - 09.2022

Quality Control/Supervisor

FAM Construction
04.2021 - 01.2022

Front Desk Receptionist

First Care Medical Clinic
01.2021 - 03.2021

Server/Cashier/Hostess

Mexicasa Restaurant
02.2018 - 10.2018

Machine Operator

Dennis Carpenter
06.2016 - 10.2019

High School Diploma -

Central Cabarrus High School

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AZUCENA ESCAMILLA