Azucena Guerrero
Tucson,AZ
Summary
Seeking an opportunity to utilize experience to benefit of employer in a challenging and rewarding position and further develop administrative skills, customer service, and leadership roles. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.
Overview
15
15
years of professional experience
Work History
Front Office Lead/ Technical Assistant
Radiology Ltd
03.2016 - Current
- Ability to prioritize and delegate duties to staff
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Help front desk when dealing with an irate patients or problem solving by enhancing patient satisfaction by addressing concerns and providing compassionate assistance.
- Leadership qualities and the ability to maintain open and honest relationships with all staff
- Building accounts and creating necessary forms and processing paperwork and entering patient data
- Sending emails or messages to different departments and supervisors when needed as well as following up
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Verifying deposits / Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduling daily lunch schedules for front desk of ten or more staff accordingly to PTO or Call outs
- Also involving myself with being part of the Rad Fun committee
- Achievement's within the company: Started off as Front desk Patient Representative shortly moved on to a Float PR and Technical Assistant and becoming a Front Desk Patient Representative Lead/ Float / TA
Administrative Clerk II
DES Office of Appeals
05.2010 - 11.2016
- Clerk II Administrative
- Accurately register parties for hearings with names, phones numbers and time of calls on appearance sheets and late appearance sheets
- Monitor appearance sheets and hearings to ensure timely hearings
- Notify presiding Administrative Law judge
- Answer mail phone lines, screen calls
- Route and queue files, research cases status and perform data entry into case tracking system in accordance to Judges Instructions while maintaining confidentially
- Scan all documents into ONBASE system very accurately by SSN and each individual case number
- Virtually print documents to case number and SSN
- Data entry for systems generated document's such as Notice of hearings Dispositions, minute orders, legal documents and mail document's to all parties
- Assemble and audit new case files
- More work experience upon request
Education
Cosmetology
Artistic Beauty College
Tucson, AZ05.2004
Skills
- Bilingual
- Problem solving
- Communication skills
- Leadership
- Customer service /Clerical experience
- Research
- Microsoft Outlook
- Excellent communication skills
- Administrative experience
- Time management
- Office experience
Additional Information
- Skills & Abilities
- Extremely organized. Works well in teams or independently. Always optimistic with excellent communication skills and great problem solving skills. Always punctual, very reliable and can multitask easily and efficiently. Maintain excellent customer relations and ability to follow instructions well.
Languages
Spanish
Native or Bilingual
Timeline
Front Office Lead/ Technical Assistant
Radiology Ltd
03.2016 - Current
Administrative Clerk II
DES Office of Appeals
05.2010 - 11.2016
Cosmetology
Artistic Beauty College
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