Azucena Martinez
Richardson,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Experienced with managing patient access and administrative tasks. Utilizes effective communication and problem-solving skills to ensure smooth operations. Knowledge of healthcare systems and patient confidentiality standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Access Service Representative
Baylor Scott & White
06.2024 - Current
- Managed patient access processes, ensuring accurate data entry and compliance with policies.
- Coordinated scheduling for appointments, optimizing resource allocation and improving patient flow.
- Assisted patients in navigating healthcare services, enhancing overall customer satisfaction and support.
- Trained new staff on access protocols and systems, fostering a collaborative work environment.
- Developed and maintained electronic records, ensuring data integrity and privacy standards were met.
- Collaborated with medical staff to resolve patient inquiries, streamlining communication channels effectively.
- Ensured smooth transitions between shifts through thorough documentation and clear handoff communications among team members.
- Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization''s requirements.
Academic Enrichment Specialist
Communities in Schools of North Texas
11.2023 - 05.2024
- As CIS teacher i practiced Strong organizational, communication, and interpersonal skills including strong computer skills required, ability to integrate technology into activities.
- Ability to work in a fast-paced, fast changing environment and be multitasked oriented.
- Ability to leverage highly qualified center academic enrichment resources to increase student performance.
- Ability to understand the program guidelines and participate in implementation and continuous program improvements.
- Exhibit a commitment towards the Communities In Schools of North Texas’ mission.
- Ability to understand and implement the school day-aligned classroom management expectations for all center activities.
Beauty Consultant
JCPenney
10.2022 - 05.2023
- As a beauty consultant i got the opportunity to provide beauty advice and product recommendations to customers.
- Assisted customers in selecting products based on their individual needs and preferences.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Developed sales strategies to promote new products to clients.
- Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Handled cash register transactions accurately and efficiently.
- Ensured all equipment was clean and sanitized between uses for safety reasons.
- Engaged with customers in a friendly manner to build strong relationships.
- Educated customers on proper application techniques for cosmetics products.
- Adhered to all relevant health and safety regulations at all times during work hours.
- Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.
- Attended professional development seminars related to the beauty industry.
- Maintained an organized workspace that was free from clutter.
- Communicated effectively with colleagues in order to ensure smooth operations within the store.
Front of House and Back of House Team Member
McAlister's Deli
06.2021 - 08.2022
- As a front of house and back of house team member I got to better my customer service skills and food handling skills.
- I was a trusted employee that had a strong leadership in the environment that other employees would rely on for help.
- We would maintain a cleanliness environment for customers including the back and the front dinning area.
- I always maintained a professional attitude with customers to promote a positive image for the business.
- Some other skills learned during my time in McAlister's Deli was tracking and organizing inventory, providing customer support, operated cash register efficiently and greeted customers as they walk in.
Education
Bachelor of Science - Bachelors of Science in Nursing
West Coast University
Richardson, TX05.2027
Skills
- Customer service, Time management, Food service, Restaurant experience, Communication skills, Microsoft word, Leadership, Bilingual, Sales Experience
- Insurance verification
- Documentation accuracy
- Patient confidentiality
- Professionalism and courtesy
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
- Customer service
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Multitasking and organization
- HIPAA compliance
Certification
AHA BLS
Languages
Spanish
Native or Bilingual
Timeline
Access Service Representative
Baylor Scott & White
06.2024 - Current
Academic Enrichment Specialist
Communities in Schools of North Texas
11.2023 - 05.2024
Beauty Consultant
JCPenney
10.2022 - 05.2023
Front of House and Back of House Team Member
McAlister's Deli
06.2021 - 08.2022
Bachelor of Science - Bachelors of Science in Nursing
West Coast University