Azucena Martinez-Cordova
Hermosa Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
After School Staff
Star Inc Physical Therapy And Fitness
Hermosa Beach, CA
09.2023 - 04.2024
- Ensured student safety during after-school hours.
- Ensured all safety protocols were followed at all times.
- Prepared snacks for students as part of the daily routine.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Planned and implemented engaging activities to encourage creativity and expression.
- Maintained safe play environment.
- Maintained classroom discipline by enforcing rules and regulations.
- Assessed student work samples and provided feedback on their performance.
Supervision Aide
American Martyrs School
Manhattan Beach, CA
09.2022 - 12.2022
- Supervised children and participated with children in activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Instructed and monitored students in use and care of equipment and materials.
Customer Service Associate/Service Deli Associate
Larchmont Wine
Los Angeles, CA
04.2004 - 06.2021
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Gave exceptional customer service to all guests, including during peak business periods.
- Completed orders of all sizes according to customer preferences.
- Followed recipes and customer requests to prepare high-quality meals.
- Documented and entered special orders for event catering and party trays.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Associate of Arts - Health Sciences
West Los Angeles College
Culver City, CA06.2021
Skills
- MS Office proficiency
- Customer Support
- Bilingual Spanish and English
- Supervising Student Activities
- Verbal and Written Communication
- Customer Service
- Technologically savvy
- Office equipment proficiency
- Classroom Support
- Maintaining Safe Environments
- Small Group and Individual Assistance
Timeline
After School Staff
Star Inc Physical Therapy And Fitness
09.2023 - 04.2024
Supervision Aide
American Martyrs School
09.2022 - 12.2022
Customer Service Associate/Service Deli Associate
Larchmont Wine
04.2004 - 06.2021
Associate of Arts - Health Sciences
West Los Angeles College
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