Azucena Ramirez
Dallas,TX
Summary
Adaptable military veteran experienced in leading training and mentoring programs for military personnel and foreign defense teams. Highly motivated and hardworking individual who inspires others to achieve success. Recent graduate with foundational knowledge in CyberSecurity, supported by hands-on experience from academic projects and internships. Demonstrates exceptional teamwork, problem solving, and time management skills. Ready to kickstart a career and make impactful contributions with unwavering commitment and drive.
Overview
12
12
years of professional experience
Work History
Combat Medic
U.S Army
04.2020 - Current
- Provide emergency medical care to soldiers in training and field environments
- Maintain and track medical records using military health systems
- Collaborate with field units and support teams under pressure
- Developed leadership, attention to detail, and risk assessment in high-stress scenarios
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
Customer Service Representative
Birchstone Management
06.2019 - 03.2020
- Managed logistics dispatch for incoming and outgoing shipments
- Processed paperwork for shipping, receiving, and recordkeeping
- Troubleshot and resolved technical issues with printers, computers and label makers
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Created and enforced detailed organization processes to increase quality and service standards.
Site Supervisor / Camera Operator
HGPS
06.2016 - 05.2019
- Scheduled staff and maintained employee files and site reports
- Handled basic troubleshooting for security alarm and camera systems
- Coordinated with clients to ensure operational continuity
Account Manager
Allied Universal
06.2013 - 06.2016
- Managed payroll and scheduling for up to 30 employees
- Handled new hire onboarding and maintained HR records
- Supervised on-site operations and ensured compliance with safety protocols
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed team schedules to provide effective security coverage for building needs.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Monitored and approved access control systems for accessibility to authorized personnel.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ01.2023
Skills
- Security policy development
- Proficient in Windows and basic Linux operating systems
- Risk management analysis
- Experienced in Microsoft Office applications and scripting
- Incident response coordination
- Emergency response techniques
- Acute care management
- Executing detailed evaluations
- Medical resource oversight
- Staff development
- Healthcare equipment servicing
- Streamlined team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Combat Medic
U.S Army
04.2020 - Current
Customer Service Representative
Birchstone Management
06.2019 - 03.2020
Site Supervisor / Camera Operator
HGPS
06.2016 - 05.2019
Account Manager
Allied Universal
06.2013 - 06.2016
Bachelor of Science - Information Technology
University of Phoenix
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