AZUCENA RODRIGUEZ
Morton Grove,IL
Summary
Patient focused professional with extensive customer service, service recovery and community liaison experience. Organized critical thinker with exceptional abilities to prioritize tasks efficiently while maintaining a high level of customer satisfaction. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mammography Assistant
Advocate Lutheran General Hospital
Park Ridge, IL
01.2024 - Current
- Maintained accurate documentation of patient information in accordance with HIPAA regulations.
- Oversaw scheduling, patient coordination and department and equipment maintenance for consistent department operations.
- Fostered relationships with patients to minimize patient anxiety and distress, and enhance cooperation.
- Performed administrative duties such as scheduling appointments, updating patient records, collecting payments and filing paperwork.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Coordinated with other departments to ensure smooth operations.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Breast Health Navigator
Swedish Hospital
Chicago, IL
01.2015 - 05.2023
- Managed and maintained Picture Archiving and Communication System (PACS) to ensure seamless workflow, image storage, and retrieval for radiology.
- Provided technical support to radiologists, technologists, and clinical staff on PACS functionality, troubleshooting, and system upgrades.
- Analyzed and generated reports on PACS system usage and performance, identifying opportunities for workflow improvements.
- Trained new department employees for various roles.
- Contribute to workflow changes and implementation to improve productivity and patient experience.
- Process and coordinate prior films request, addended reports, second opinions and film comparisons
- Handle patients complaints and provide service recovery
- Manage department schedule and coverage
- Navigate all abnormal findings, coordinate proper imaging follow up
Secretary
Swedish Covenant
01.2013 - 01.2015
- Company Overview: Extended Care Facility
- Prepared new admissions/discharge documentation
- Electronic Medical record management and documentation
- Manage department supplies, place orders and inventory
- Register accounts with patient demographics, medications and place new orders
- Train new employees and assist with the onboarding process
- Contact insurance companies to request authorization
- Confirm CPT and ICD9 coding with doctor and insurance and assist with any corrections
- Route calls, emails and voicemails
- Manage department schedule ensuring coverage for every shift
- Prepare department meetings including presentations
- Extended Care Facility
Medical Assistant
Everest College
01.2010 - 01.2011
- Coordinate proper follow up care for newly diagnosed breast CA patients
- Serve as the Community liaison between clinics
- Coordinated and implemented grant programs
- Collaborate continuation of patient care with radiologist, physicians, surgeons and other healthcare members and specialist
- Educate patients and family members on procedures and abnormal findings
Education
Certified Navigator- Breast Clinical -
The National Consortium of Breast Centers, Inc
05-2022
Medical Assistant -
Everest College
01.2011
Diploma -
Buffalo Grove High School
01.2010
Skills
- Exceptional customer service
- Record management
- Patient scheduling
- Employee training
- Quality control
- PACS management
- Analytical thinking
- Department management
- Medical record management
- Conflict resolution
- Workflow optimization
- EPIC reporting
- HIPAA compliance
- Staff management
Languages
- English
- Spanish
Certification
- Certified Navigator- Breast Clinical, CN-BC
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Mammography Assistant
Advocate Lutheran General Hospital
01.2024 - Current
Breast Health Navigator
Swedish Hospital
01.2015 - 05.2023
Secretary
Swedish Covenant
01.2013 - 01.2015
Medical Assistant
Everest College
01.2010 - 01.2011
Certified Navigator- Breast Clinical -
The National Consortium of Breast Centers, Inc
Medical Assistant -
Everest College
Diploma -
Buffalo Grove High School
Similar Profiles
Gini Scranton, BSN, RNGini Scranton, BSN, RN
Medical Surgical Registered Nurse at Advocate Lutheran General HospitalMedical Surgical Registered Nurse at Advocate Lutheran General Hospital
Brianna HernandezBrianna Hernandez
Medical Assistant at Advocate Lutheran General HospitalMedical Assistant at Advocate Lutheran General Hospital
JENNIFER BURESJENNIFER BURES
Clinical Manager at Advocate Lutheran General HospitalClinical Manager at Advocate Lutheran General Hospital
Chacel GomezChacel Gomez
Medical Assistant at Advocate Lutheran General HospitalMedical Assistant at Advocate Lutheran General Hospital
Nina IdichandyNina Idichandy
Research Assistant at Retina Consultants Ltd.Research Assistant at Retina Consultants Ltd.