Azucena Roman
Houston,TX
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service role. Dedicated with more than 3years in retail, customer service & call center. Possessing second-to-none commitment to customer service.
Overview
7
7
years of professional experience
Work History
Tax Advocacy
Harris County Property Tax Office
Houston
02.2023 - 02.2024
- As a tax advocate we specialize in reaching out by phone or via email to our property owners who are in delinquent with their property taxes
- We offer payment plans to take care of the delinquent taxes or note in their account that they are not interested
- We also attend to the customers who call us in need of help and offer them our other services just depending on our customers situation.
Security Guard
ASIS SECURITY GROUP
Houston
03.2022 - 11.2022
- We answer calls with our best knowledge
- We process in Drivers and make sure all their information is correct before submitting in into the portal
- Its the same process for when they are going out of the facility
- We must have a snapshot of their Tractor/ Trailer and Photo Id when they enter and when they are exiting
- We answer other security companies reporting burglary's or time testings .
Sales Representative
State Farm Mutual Automobile Insurance Company
Houston
05.2021 - 12.2021
- Opened and Closed insurance policys
- Answere any questions customers had to the best of our knowledge
- Greeted every customer as they entered the office .
Waitress
Denny's
Houston
08.2020 - 01.2021
- Greeted every customer as they entered , made sure my section was clean and ready to seat the next customer
- Took their order and made sure everything was correct before putting in the order and making sure their order was complete before the customer received there order .
Cashier
Burger King
Houston, Texas
05.2017 - 06.2019
- Id greet the customers as they entered the building
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Texans Can Academies
Houston, TX06-2023
Skills
- Insurance Sales
- Security
- Communication skills
- Customer service
- Payment Processing
- Team Collaboration
- Verbal And Written Communication
- Customer Services
- Relationship Building
- Excellent Communication Abilities
- Multitasking Ability
- Client Advocacy
Languages
- English, Expert
- Spanish, Expert
References
References available upon request.
Timeline
Tax Advocacy
Harris County Property Tax Office
02.2023 - 02.2024
Security Guard
ASIS SECURITY GROUP
03.2022 - 11.2022
Sales Representative
State Farm Mutual Automobile Insurance Company
05.2021 - 12.2021
Waitress
Denny's
08.2020 - 01.2021
Cashier
Burger King
05.2017 - 06.2019
High School Diploma -
Texans Can Academies
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