A committed and experienced individual who has consistently achieved organizational objectives via the implementation of systematic and well-structured approaches. Proficient in effectively operating in high-pressure environments and effectively adjusting to new situations and obstacles in order to optimize organizational objectives. Additionally, committed to attaining precise data and generating comprehensive reports that align with business requirements.
Overview
8
8
years of professional experience
Work History
Operations Coordinator II
HARRIS HEALTH SYSTEM – BEN TAUB HOSPITAL EMERGENCY CENTER
06.2021 - Current
Managed the planning and coordination of major projects, to ensure departmental goals are completed on time, and with optimum quality
Observed and analyzed processes to identify inefficiencies and areas where improvements could be made
Engaged in collaborative efforts with essential stakeholders within the company, including external parties, to cultivate enduring connections
Reviewed operations reports to understand numbers and trends.
Oversaw day-to-day operations of large teams across several sites.
Provided direction and guidance to internal teams in order to achieve targets.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Performed statistical analyses to gather data for operational and forecast team needs.
Evaluated and reported on operational efficiency, presenting financial information, and effectiveness of projects to leadership 3 times per year
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Implemented troubleshooting, root cause analysis and issue resolution.
Administrative Assistant
FRESENIUS MEDICAL CARE
01.2019 - 06.2021
Ensured organization documents adhered to proper protocols; checked documents for grammar, spelling, and compliance with organization format policies
Managed vendor payments by creating historical financial spreadsheets on vendors and analyzing trends from spreadsheets using SAP
Contributed to quality improvement initiatives, such as identifying areas for process enhancement and implementing corrective actions
Reported progress of 8 facilities for COVID-19 records to organization board members on a daily basis improving 98% of government and CDC expectations
Executed necessary tasks to perform engagement steps in accordance with the state audits, and compliance engagements
Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
Managed filing system, entered data and completed other clerical tasks.
Conducted statistical analysis of organization data to add recommendations that improved business projects, processes, and ensured compliance.
Executed record filing system to improve document organization and management.
Terminal Clerk II
ESTES EXPRESS LINES
03.2016 - 03.2019
Daily responsibilities included: processing billings, mailing confidential reports, and adhering to corporation deadlines
Processed 1,000+ billings by improving daily workflow by 80% on behalf of organization during tenure
Prepared data reports and inventory for dispatch systems before deadline submissions
Organized documents with proper coding related to diligence for acquisitions
Coordinated timely and accurate processing, issuing, and distribution of shipping documentation for outbound shipments
Ensured documents were processed in a timely manner while achieving high productivity with accurate results.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained filing system and organized customer documents for easy retrieval of information.
Education
Master of Science - Data Analytics
University of Houston – Downtown
Houston, TX
05.2025
BBA - Business Administration
University of Houston - Downtown
Houston, TX
08.2021
Skills
Conflict Mediation
Project Lifecycles
Process Implementation
Project Scheduling
Customer Relations
Customer Relationship Development
Management
Human Resources
Operations Management
Process Improvement
Data Formatting
Strong Work Ethic
Technical Skills - Programs And Software
R Studio
Tableau
SharePoint
Adobe Acrobat
AS400
SAP
EPIC
Google Suite
Oracle
Teams
PeopleSoft
Microsoft Office (Excel, Word, PowerPoint, Project)
Relevant Experience
HARRIS HEALTH SYSTEM – BEN TAUB HOSPITAL EMERGENCY CENTER, Houston, TX, Operations Coordinator II, Jun 2021, Present, Managed the planning and coordination of major projects, to ensure departmental goals are completed on time, and with optimum quality, Observed and analyzed processes to identify inefficiencies and areas where improvements could be made, Engaged in collaborative efforts with essential stakeholders within the company, including external parties, to cultivate enduring connections, Negotiated with long-term vendors to secure 15% or more discounts and formed relationships with new vendors, Evaluated and reported on operational efficiency, presenting financial information, and effectiveness of projects to leadership 3 times per year, Coordinated delivery schedules to reduce delivery delays by 23%
FRESENIUS MEDICAL CARE, Administrative Assistant, Jan 2019, Jun 2021, Ensured organization documents adhered to proper protocols; checked documents for grammar, spelling, and compliance with organization format policies, Managed vendor payments by creating historical financial spreadsheets on vendors and analyzing trends from spreadsheets using SAP, Contributed to quality improvement initiatives, such as identifying areas for process enhancement and implementing corrective actions., Reported progress of 8 facilities for COVID-19 records to organization board members on a daily basis improving 98% of government and CDC expectations, Executed necessary tasks to perform engagement steps in accordance with the state audits, and compliance engagements, Conducted statistical analysis of organization data to add recommendations that improved business projects, processes, and ensured compliance
ESTES EXPRESS LINES, Terminal Clerk II, Mar 2016, Mar 2019, Daily responsibilities included: processing billings, mailing confidential reports, and adhering to corporation deadlines, Processed 1,000+ billings by improving daily workflow by 80% on behalf of organization during tenure, Monitored 2 databases (AS400 and Outlook) to keep track of company’s freight shipments, manage check in processes, and revise information when needed, Prepared data reports and inventory for dispatch systems before deadline submissions, Organized documents with proper coding related to diligence for acquisitions, Coordinated timely and accurate processing, issuing, and distribution of shipping documentation for outbound shipments, Ensured documents were processed in a timely manner while achieving high productivity with accurate results
Timeline
Operations Coordinator II
HARRIS HEALTH SYSTEM – BEN TAUB HOSPITAL EMERGENCY CENTER
06.2021 - Current
Administrative Assistant
FRESENIUS MEDICAL CARE
01.2019 - 06.2021
Terminal Clerk II
ESTES EXPRESS LINES
03.2016 - 03.2019
Master of Science - Data Analytics
University of Houston – Downtown
BBA - Business Administration
University of Houston - Downtown
Similar Profiles
Megan WashingtonMegan Washington
Registered Nurse, Intensive Care Unit at Ben Taub General Hospital - Harris Health SystemRegistered Nurse, Intensive Care Unit at Ben Taub General Hospital - Harris Health System
Labor & Delivery-Registered Nurse II at Ben Taub Hospital - Harris Health SystemLabor & Delivery-Registered Nurse II at Ben Taub Hospital - Harris Health System
Registered Nurse, Medical-Surgical Unit at Harris Health System - Ben Taub General HospitalRegistered Nurse, Medical-Surgical Unit at Harris Health System - Ben Taub General Hospital