Azucena Verduzco
Bloomington,CA
Summary
Energetically contributed to Cal State San Bernardino's vibrant academic community by streamlining student services and financial processes. Demonstrated exceptional bilingual communication and data organization skills, enhancing customer satisfaction and operational efficiency. Smart student studying in academic discipline and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
13
13
years of professional experience
Work History
Student Assistant
Cal State San Bernardino
San Bernardino, CA
02.2024 - Current
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Processed invoices for payment in accordance with university procedures.
- Responded promptly to emails from faculty members and students regarding balance, payment conflicts, or other issues.
- Take payments from students for their tuition and fees, and apply them to their accounts.
- Take payments for parking citations and permits.
- Organized files in an efficient manner so that they are easily accessible when needed.
- Assisted with answering telephone calls, managing databases, and drafting correspondence.
Cashier
Dairy Queen Grill & Chill
BLOOMINGTON, CA
03.2023 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
Cashier Assistant
Tienda Del Parque
Culiacan, Sinaloa
02.2012 - 08.2021
- I used to take payments from customers, serve them, and give them what they wanted to buy. It's like a grocery store where you serve everyone from a window, and you have to interact with the customers to see what they wanted, take their payments, and give them their change.
- Provided accurate cash register operations, including accepting payments and providing change.
- Assisted with pricing merchandise for sale in store.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Stocked shelves with incoming goods from delivery trucks as needed.
Waiter
Quinta Santa Monica
Culiacan , Sinaloa
03.2020 - 05.2021
- I used to greet guests, answer questions about menu items, take orders from customers, brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Performed cashier duties such as taking payments, counting change, and issuing receipts, and taking their payment required a lot of communication and good service with the customers and the workers of the same restaurant.
- Provided excellent customer service to ensure repeat customers.
- Followed all safety and sanitation regulations when handling food or drinks.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills pro
Education
BBA - International Business
California State University San Bernardino
San BernardinoSkills
- Data organization
- Student relations
- Note-taking
- Administrative tasks
- File management
- Excellent customer service skills
- Call center customer service
- Providing customer service
- Friendly customer service
- Fast learner
- Bilingual fluency in Spanish and English
Languages
Spanish
Native/ Bilingual
Communication
- I love helping people out so that we can resolve all your doubts and I have great communications skills, will always ask if it doesn't know something in order to resolve it
Timeline
Student Assistant
Cal State San Bernardino
02.2024 - Current
Cashier
Dairy Queen Grill & Chill
03.2023 - 03.2024
Waiter
Quinta Santa Monica
03.2020 - 05.2021
Cashier Assistant
Tienda Del Parque
02.2012 - 08.2021
BBA - International Business
California State University San Bernardino
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