Azuin Russell
Scottsdale,Arizona
Summary
Highly accomplished Manager with a proven track record of successfully directing and optimizing operations through the implementation of effective employee motivational strategies and rigorous policy enforcement. Adept at staying updated on best practices, market trends, and regulatory requirements within the industry. Possesses exceptional leadership qualities and employs an analytical approach to business planning and day-to-day problem-solving. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Heat Relief and Respite Cooling Center
Arizona Faith Network
2023.05 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Provided leadership, guidance and support to staff members.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Developed and implemented training programs for staff.
Engagement Business Development Manager
Streets of Joy
2023.01 - Current
- Establish organization culture and vision through employee engagement efforts such as surveys,focus groups, and workshops Reviewed employee performance data to identify areasthat needed improvement
- Worked closely with the leadership team to develop strategies for business growthand improvement
- Collaborated with other departments to ensure alignment and consistency inorganizational goals and objectives
MANAGER
Elements Massage
2021.08 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Evaluated report data to proactively adjust and enhance operations
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Onboarded new employees, including training, mentoring and new hire documentation.
CERTIFIED SPA TRAINER SPECIALIST
The Phoenician
2021.08 - 2022.12
- Mentoring new and current associates, onboarding new hires
- Customer and vendor relations to exchange Spa productivity
- Enhancing the guest experience for new and existing members and guests while visiting the resort
- Evaluating reports/data to proactively increase sales within the spa while maintaining a AAAA Forbes 5-star rating
MANAGER
European Wax Center
2018.07 - 2019.12
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Onboarded new employees, including training, mentoring and new hire documentation.
EXECUTIVE ASSISTANT
Robson Communities Inc
2017.02 - 2019.11
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Processed travel expenses and reimbursements for 4-member executive team and CEO Screened calls and emails and initiated actions to respond or direct messages for CEO Responded to emails and other correspondence to facilitate communication and enhance business processes
MANAGER
European Wax Center StoneRidge
2012.02 - 2017.02
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Onboarded new employees, including training, mentoring and new hire documentation.
MANAGER
Isabelle European Day Spa
2008.05 - 2012.02
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Applied customer feedback to develop process improvements and support long-term business needs
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Associate of Science - Dental Hygiene
University of New Mexico
Albuquerque, NM06.2001
High School Diploma - undefined
Lewis Palmer
Monument, CO06.1999
Skills
- Collaborative Environments
- Treatment Recommendations
- Regulatory Enforcement
- Shelter Arrangements
- Laundry Duties
- Individualized Counseling
- Crisis Situations
- Intake Coordination
- Community Service Programs
- Customer Satisfaction
- Executive Leadership
- Contract Negotiation Expertise
- Growth Management
- Cold Calling
- Permanent Placement
- Team Recruiting and Onboarding
- Mentoring
- Fundraising Campaigns
- Verbal and Written Communication
- Training and Development
- Consultative Selling Techniques
- Team Leadership
- Issue Resolution
- Partnering and Relationships
- Business Administration
- New Business Development
- Staff Management
- Strategic Networking
- Coaching and Mentoring
- Account Development
- Business Planning
- Clients Rights
- Motivational Interviewing
- Crisis Intervention
- Social Work
- Social Perceptiveness
- Set Organizational Policies
- Multitasking and Organization
- Client Empowerment
Accomplishments
- Supervised team 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Won "Hero Award" for serving more than 10,000lbs food to the communities during Covid.
- Produced year-end reports to understand volunteer program achievements and opportunities for improvement.
- Introduced robust volunteer program to improve organizational efficiency without adding costs.
- Built strong relationships with vendors such as florists, photographers, videographers, musicians and officiants to take hassle out of wedding planning.
- Planned over 5 Asian Night Market Festival with over 10,000 people attended.
- Resolved product issue through consumer testing.
Affiliations
Arizona Asian Chamber of Commerce board of director
Arizona Faith Network
Certification
- CNP - Certified Notary Public
- Narcan Training Certified
Timeline
Lead Heat Relief and Respite Cooling Center
Arizona Faith Network
2023.05 - Current
Engagement Business Development Manager
Streets of Joy
2023.01 - Current
MANAGER
Elements Massage
2021.08 - Current
CERTIFIED SPA TRAINER SPECIALIST
The Phoenician
2021.08 - 2022.12
MANAGER
European Wax Center
2018.07 - 2019.12
EXECUTIVE ASSISTANT
Robson Communities Inc
2017.02 - 2019.11
MANAGER
European Wax Center StoneRidge
2012.02 - 2017.02
MANAGER
Isabelle European Day Spa
2008.05 - 2012.02
Associate of Science - Dental Hygiene
University of New Mexico
High School Diploma - undefined
Lewis Palmer
- CNP - Certified Notary Public
- Narcan Training Certified
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