Azul Ortuno
Houston,Texas
Summary
Reliable and personable hostess with experience in fast-paced restaurant environments. Skilled in greeting guests, managing seating flow, coordinating waitlists, and maintaining a welcoming atmosphere. Known for strong communication, professionalism, and remain calm and organized. Works well in a team and learns quickly, and consistently provides attentive and friendly customer service to ensure a positive dining experience. Proven ability to maintain a warm, welcoming atmosphere and manage guests interactions efficiently. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Hostess
Dot Coffee Shop
02.2025 - Current
- Greeted and seated customers efficiently, ensuring a positive first impression.
- Managed reservation system to optimize seating arrangements during peak hours.
- Assisted in maintaining cleanliness and organization of dining area, enhancing customer experience.
- Coordinated with kitchen and wait staff to ensure timely service and order accuracy.
- Handled customer inquiries and concerns promptly, fostering a welcoming environment.
- Trained new hosts on operational procedures and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Associate of Applied Science - Interior Design
Houston City College
05-2029
Skills
- Customer service
- Reservation management
- Cleanliness standards
- Team coordination
- Multitasking tasks
- Table arrangement for groups
- Communication with kitchen staff
- Maintaining welcoming environment
- Opening and closing duties
- Professional demeanor maintenance
- Effective multitasking
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Guest engagement
- Cleanliness maintenance
- Exceptional communication
- Bilingual
- Time management
- Teamwork
- Adaptability
Accomplishments
I have experience working in fast-paced environments where staying organized and welcoming is important. As a hostess, I know I am the first and last impression our guests receive. I've developed stronger customer service skills, greeting guests, managing the seating, and keeping wait times smooth and clear. I'm good when working under pressure as I am able to stay calm and professional even when the restaurant is busy, making sure guests feel acknowledged and taken care of. I'm quick to learn new systems and work well as a team.
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Swimming
- Martial Arts
- Gym Workouts
- Committed to improving personal fitness through regular participation in [sport]
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Hostess
Dot Coffee Shop
02.2025 - Current
Associate of Applied Science - Interior Design
Houston City College