Azul Tamayo
Daly City,CA
Summary
Dedicated Veterinary Assistant with experience at Banfield Pet Hospital, skilled in medication administration and client communication. Enhanced patient care through effective collaboration with veterinarians and improved client satisfaction by educating pet owners. Proven ability to manage high-stress situations while maintaining a compassionate approach to animal care. Strong dedication and passion for the field of Veterinary medicine.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Banfield Pet Hospital
03.2024 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Veterinary Assistant
Modern Animal
01.2025 - 04.2025
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Shift Leader
The Pawington
07.2019 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained a safe and structured environment for dogs, ensuring their physical and mental wellbeing.
- Built strong relationships with clients by maintaining open lines of communication, fostering trust in our services.
- Implemented emergency protocols as necessary to ensure the safety of both dogs and handlers during critical situations.
- Managed up to 40-60 dogs of varying breeds and sizes, providing attentive care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Observed animals closely to understand individual needs and behaviors.
Customer Service Representative
Masson Veterinary Hospital
04.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Improved client relations through effective communication and education on pet health needs.
Education
Associate in Veterinary Medicine - Veterinary Science
Carrington College
San Leandro, CA04-2026
High School Diploma -
Capuchino High School
San Bruno, CA05-2021
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Medication administration
- Appointment scheduling
- Sample collection
- Euthanasia assistance
- Vaccine administration
- Diagnostic imaging
- Client education
- Emergency and preventive care
- Post operative care
- Surgical procedures and support
- Veterinary terminology
- Intravenous catheterization
- Physical examinations
- Dental prophylaxis
- Surgical assistance
- Animal restraint
- Radiology techniques
- Anesthesia monitoring
- Pre-anesthetic preparation
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterinary Assistant
Modern Animal
01.2025 - 04.2025
Veterinary Assistant
Banfield Pet Hospital
03.2024 - Current
Customer Service Representative
Masson Veterinary Hospital
04.2023 - 10.2023
Shift Leader
The Pawington
07.2019 - 01.2024
Associate in Veterinary Medicine - Veterinary Science
Carrington College
High School Diploma -
Capuchino High School
Similar Profiles
KAYLA SmithwickKAYLA Smithwick
VA/CSC at Banfield Pet HospitalVA/CSC at Banfield Pet Hospital
Sierra RenaudSierra Renaud
Veterinarian at Banfield Pet HospitalVeterinarian at Banfield Pet Hospital
Bianca LohjaBianca Lohja
Practice Manager at Banfield Pet HospitalPractice Manager at Banfield Pet Hospital
Marvin SaraviaMarvin Saravia
Cashier at Habit BurgerCashier at Habit Burger
Ashley GonzalezAshley Gonzalez
Store Associate at In-N-Out BurgerStore Associate at In-N-Out Burger