Azure D. Castro
York,Pennsylvania
Summary
Performance-focused, team-driven, and customer/patient-oriented professional with expertise in burn trauma care, nursing case management, and health care leadership/management. Skilled in risk analysis and handling complex health management for clients. Exceptional interpersonal and articulate communication skills. Proven ability to create and maintain strong relationships with customers, industry contacts, and peers.
Overview
18
18
years of professional experience
Work History
Registered Nurse | Professional Staff Nurse (Large Joint Ortho, Acute post operative care)
OSS Hospital
02.2022 - Current
- Member of a multidisciplinary team that provided nursing care for patients of varying acuity in the acute post surgery recovery period Obtained my ONC-Orthopedic Nurse Certification which symbolizes the mastery of Orthopedic related issues across the life pan
Registered Nurse | Senior Telephonic Nurse Case Manager
Liberty Mutual Commercial Insurance
01.2013 - Current
- Manage an assigned caseload of medical and disability workers' compensation claims, with a high level of excellence and professionalism; Communicate proactively with injured employees, medical professionals, claims staff, lawyers and others to obtain information necessary to make sound medical assessments regarding diagnosis and prognosis, and to ensure that a collaborative team approach is maintained throughout treatment; Proactively participated in special projects
- Some include role-play discussion calls for new hire training, assisted in developing new job aids for new hires for activities such as managing incoming pharmacy and DME requests, accepting new files and closures
- Actively takes part in mentoring/onboarding new staff members which includes providing constructive real time feedback Frequently use technology and tools to work more efficiently, such as Microsoft Office Suite and Liberty-specific systems
- Assess injury severity, extent of disability, treatment plans, functional abilities, and physical job requirements to establish target return to work plans and/or strategy to manage future medical exposure; Respond to various written and telephone inquiries regarding the status of the case and post case facts in Liberty Mutual claims system to properly document the quality of care and services rendered for each case file; Coach and mentor newly hired nurse case managers as they enter our team dynamic to ensure their success in providing the patients and customers of Liberty Mutual the highest quality of service; Assist first-line management with daily assignments and responsibilities in their absence or at times with a high workload and a need for an increase of efficiency and productivity Assigned as a designated nurse for high-profile national customers, including UPS and Amerigas
- Latter includes meeting every month with the customer to provide updates and develop strategic plans for each file on assignment, including a return to work preparation while acting as a liaison between medical providers and customers Frequently participate in claim review calls and provide input regarding anticipated medical needs and outcomes Multiple nominations and recognitions for customer service through the Customer Experience All-Star and Shine Programs
- Utilization industry resources through professional networking and vendor services to provide high-quality patient care and case file resolutions
- Responsible for maintenance of 10 nursing licenses with completing continuing education (C.E.) requirements
- Provided front line manager with ongoing updates on the progression of new hire progression in training, areas of strength and opportunities with recommendations on how to improve understanding and skills.
Registered Nurse | Professional Staff Nurse (Large Joint Ortho & Neuro Stroke Unit)
University of Pittsburgh Medical Center (UMPC Memorial)
- 12.2021
- Member of a multidisciplinary team that provided nursing care for patients of varying acuity
- Provided and coordinated direct care by the principles of patient and family-centered care based on the nursing process and according to the clinical standards of the hospital
- Acted as a primary nurse for patients on the unit and assisted in developing outcome-driven plans.
Registered Nurse | Critical Care (IMC Unit)
St. Rose Dominican Hospitals
01.2011 - 01.2012
- Use advanced technological equipment during patient care, which includes electronic charting of the care provided to the patient during their visit Majority of patients cared for were status post cardiac Cath and CABG from post-op day three
Registered Nurse | Critical Care (Burn Care/ Trauma ICU/IMCU Unit)
University Medical Center of Southern Nevada
01.2009 - 01.2011
- Member of a multidisciplinary team that provided intensive, acute, and rehabilitative care to all age groups that presented with thermal injuries, complex wounds, plastic surgery, and skin disorders of varying severity; Provided professional nursing care for assigned patients in the burn unit and assisted surgeons during examinations and therapy procedures; Maintained strict Infection Control guidelines unique to the burn patient; Anticipate and prioritizes patient care needs related to the burn injury and its progression; Be aware and aggressively addresses pain control and management in the patient pre and post-operatively; Performs hemodynamic monitoring, mechanical ventilation, arterial blood gas analysis, and defibrillation/cardioversion as well as other specialty-area duties
Registered Nurse | Critical Care (IMC Unit)
01.2007 - 01.2009
- Instituted appropriate nursing interventions which were required to stabilize a patient's condition and prevent complications; Consulted with the appropriately licensed practitioners to clarify any orders or treatment regimens that may be inaccurate and contraindicated; Reported and documented the patient's symptoms, responses, progress, medications, and treatments
- Acted as a floor mentor to assist with having nursing students shadow during shift as well as assist with the onboarding of new staff nurses
Education
Master of Science in Nursing (Leadership and Management) -
Walden University
Minneapolis, MN01.2018
Bachelor of Science in Nursing -
Thomas Edison State University
Trenton, NJ01.2016
Registered Nurse -
Charles E. Gregory School of Nursing
Old Bridge, NJ01.2007
Skills
- Medical Disability Management
- Traumatic/ Complex Wound Care
- Case Management Triage
- Organizational Development
- Operational Leadership
- Risk Assessment and Analysis
- Stakeholder Integration
- Advocacy
- Solutions Management
- Progress Measurement and Feedback
- Strong Clinical Judgment
- Patient education and counseling
Qualifications Summary
Performance-focused, team-driven, customer-oriented professional with expertise and leadership track in burn/trauma care, nursing case management, health care leadership/management, and Risk Analysis. Ability to handle complex problems with composure formulates strategic plans and provides above-average solutions within high-stress and fast-paced environments. Armed with articulate communication and interpersonal skills, which are essential in managing group dynamics, motivating, training, developing, and managing teams to accomplish set-forth goals. Highly responsive toward the dynamically changing needs of the mission of objectives by creating and maintaining relationships with customers, industry contacts, and peers.
Personal Information
Title: Certified Case Manager, Cert# (4211179) (08/2014 - Current), Registered Nurse Licensing in the following states: NJ, DE, PA, MD, VT, ME, NH, CT, RI, MA, ONC-Orthopedic Nurse Certification
Timeline
Registered Nurse | Professional Staff Nurse (Large Joint Ortho, Acute post operative care)
OSS Hospital
02.2022 - Current
Registered Nurse | Senior Telephonic Nurse Case Manager
Liberty Mutual Commercial Insurance
01.2013 - Current
Registered Nurse | Critical Care (IMC Unit)
St. Rose Dominican Hospitals
01.2011 - 01.2012
Registered Nurse | Critical Care (Burn Care/ Trauma ICU/IMCU Unit)
University Medical Center of Southern Nevada
01.2009 - 01.2011
Registered Nurse | Critical Care (IMC Unit)
01.2007 - 01.2009
Registered Nurse | Professional Staff Nurse (Large Joint Ortho & Neuro Stroke Unit)
University of Pittsburgh Medical Center (UMPC Memorial)
- 12.2021
Master of Science in Nursing (Leadership and Management) -
Walden University
Bachelor of Science in Nursing -
Thomas Edison State University
Registered Nurse -
Charles E. Gregory School of Nursing
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