Summary
Overview
Work History
Education
Skills
Memberships And Recognition
Value To Organization
Timeline
Generic

AZURE' BANTON

Columbus,OH

Summary

Agile and diverse Professional with strong background in customer interactions and service solutions. Extrovert committed to the greater welfare of others. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and versatile approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Beauty Consultant

Target
03.2022 - Current
  • Make meaningful interactions with guests by prioritizing the guest needs in order to create personalized suggestions and solutions
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Ability to give honest and productive feedback to provide suggested options for what products and routines guests should incorporate into their daily routines.
  • Support guest services with back-up cashier, order pick up, order drive up, and all other duties based on business needs
  • Build a comfortable relationship with guest to assist in influencing a beauty regimen
  • Manage inventory in the Beauty Department
  • Ability to quickly observe body language and verbal cues to decide whether a guest needs assistance
  • Create an Inviting environment for guest by ensuring products organized, consistently stocked, and priced correctly


CSR

Mount Carmel Urgent Care
08.2023 - 04.2024
  • Performs a variety of Office tasks regarding the maintenance, inventory, and disposal of legal documents.
  • Logs and files reports, records, and legal documents. Retrieves and delivers files. Shreds documents and disposes of documents according to the records retention schedule.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • The first point of contact made either, personally or by telephone
  • Apply Knowledge of department policies and procedures in order to maintain and file patient records, prepare forms, verify information, and resolve routine office problems
  • Responds to inquiries and requests for information by telephone, in person, or mail; maintains communication with various departments for the purpose of obtaining and distributing information and carrying out records maintenance responsibilities.
  • Greet patients in a friendly manner and collect insurance cards and identification.
  • Processes incoming and outgoing mail.
  • Register patients information into EPIC Software
  • Acts as a cashier and meets cash balancing standards.
  • Balance Daily Ledger and prepare bank deposits
  • Drug Screen Certified
  • Verify Insurance Eligibility
  • Maintain front desk inventory
  • Maintains regular and predictable attendance.

Customer Service Rep

Safelite Group
09.2021 - 01.2022
  • Answer incoming phone calls from customers regarding damage to their vehicle and filing a claim
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Gather necessary information for the claim while assisting with verifying coverage of a deductible amount
  • Efficiently located automotive shops to provide service to an insured's vehicle
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Willingness to be on-call as needed
  • Up-sell store promotions such as wiper blades when applicable

Associate

Panda Express
01.2019 - 06.2021
  • Manage all monetary exchanges in the restaurant by serving customers and ringing up all transactions
  • Ability to work in standing position for long periods of time, customer service orientation and communication skills while also having good attention to detail
  • Maintain the restaurant clean and organized
  • Monitor orders and ensure that they're packaged correctly
  • Willingness to be on-call as needed
  • Up-sells in-store promotions when applicable
  • Efficient in handling task in a fast-paced environment

Camp Counselor (Supervisor)

Godman Guild (Camp Mary Orton)
06.2016 - 08.2018
  • Utilize problem-solve skills, assist in the coordination of many summer activities and oversee the safety and security of campers
  • Work collaboratively with campers, parents, and team members to achieve desired camper experience
  • Demonstrate patience and tact when dealing with campers, families and other staff
  • Perform duties in a manner to promote quality camper care and parent service/satisfaction
  • First Counselor to become CIT Supervisor (A position created specifically for me)
  • First CIT to be promoted to Counselor before age 16 (Parental Permission Required)
  • Assist campers and families during critical moments of care
  • Created behavior management plans
  • Assisted with kitchen duties, including meal preparation for 150+ people
  • Provide transportation assistance
  • Engage campers to ensure that they are satisfied by the end of the day
  • Evaluated and assessed camp counselors

Education

Esthetician License - Esthetics

New Directions Beauty Institute
Columbus, OH
10-2024

Diploma -

Reynoldsburg High School Summit Campus
01.2021

Skills

  • Retail experience
  • Strengthening Client Connections
  • Customer service
  • Detail-orientated
  • Relationship building
  • Appointment scheduling
  • Adaptable and flexible
  • Documentation and reporting
  • Register opening and closing

Memberships And Recognition

  • Junior National Honors Society, 2015-2016
  • National Honors Society, 2018-2021
  • Leaders of Tomorrow, 2018-2019
  • Implementation Project, 2019, Contributed to implementing a Health & Wellness program for students.
  • My Father's House Ministries (Church), 2017-2020, Volunteer Work
  • Student Council, 2016-2017

Value To Organization

  • Team Orientated
  • Customer Relationship Building
  • Speed and efficiency
  • Empathetic
  • Professional Presentation
  • Tenacious
  • Leadership
  • Public Speaker
  • Optimistic
  • Driven
  • Advocate
  • Engaging

Timeline

CSR

Mount Carmel Urgent Care
08.2023 - 04.2024

Beauty Consultant

Target
03.2022 - Current

Customer Service Rep

Safelite Group
09.2021 - 01.2022

Associate

Panda Express
01.2019 - 06.2021

Camp Counselor (Supervisor)

Godman Guild (Camp Mary Orton)
06.2016 - 08.2018

Esthetician License - Esthetics

New Directions Beauty Institute

Diploma -

Reynoldsburg High School Summit Campus

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AZURE' BANTON