AZURE MCINTOSH
Calumet City
Summary
Dynamic professional with extensive experience in customer service and retail management, including a successful tenure at Affordable Rent To Own. Proven ability in social media marketing and problem-solving, fostering strong customer relationships while enhancing sales through effective communication and creative merchandising techniques. Adaptable and skilled in multitasking within fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
AI Annotator
Outlier
10.2025 - Current
- Analyzed datasets for accuracy and consistency in AI training processes.
- Accessed and used computer software applications to update and maintain records.
- Answered queries by locating and retrieving necessary files.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Owner
Clothing Reseller
08.2018 - 12.2024
- Negotiated with vendors for the best prices on new merchandise.
- Maintained cleanliness of store environment at all times.
- Displayed creative visual merchandising techniques to attract customers attention.
- Managed financial transactions with customers using point-of-sale systems.
Remote Customer Service Representative
Affordable Rent To Own
02.2024 - 08.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Teaching Assistant
Blessed Hand Academy
01.2018 - 06.2018
- Provided individualized support to students who required additional help with understanding concepts or completing assignments.
- Developed positive relationships with students through individual interactions and recognition of accomplishments.
- Identified student challenges and discussed corrective actions with lead teacher.
Dining Room Hostess
Zoetry Resorts And Spa
12.2016 - 04.2017
- Maintained knowledge of daily specials, menu items and promotions; answered questions regarding food preparation and availability.
- Managed reservations for parties and large groups; coordinated communication between wait staff, kitchen staff and customers.
- Developed effective strategies for managing large crowds during busy periods; maintained composure under pressure.
- Trained new employees on proper hosting techniques including greeting guests, taking reservations and seating arrangements.
Nail Technician
Double Tree Beauty Salon
03.2012 - 12.2016
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection.
- Maintained a clean and hygienic work environment by adhering to safety protocols.
Dining Room Hostess
Secrets Resorts And Spa
12.2010 - 11.2011
- Demonstrated excellent customer service skills by anticipating guests' needs, responding to inquiries and providing timely assistance with seating arrangements.
- Monitored restaurant flow by adjusting seating assignments when necessary; accommodated special requests whenever possible.
- Collaborated with management team on initiatives designed to improve customer service standards.
- Resolved customer complaints in a professional manner, communicating solutions effectively to ensure guest satisfaction.
Education
High School Diploma -
William Knibb Memorial High School
Falmouth11.2008
Skills
- Social media marketing
- Customer service
- Active listening
- Data entry
- Problem-solving
- Call center experience
- Computer proficiency
- Strong multitasking
- Reservation handling
- Cleaning and sanitation
- Greeting guests
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Time management
Certification
Dining Room Hostess Certification
Timeline
AI Annotator
Outlier
10.2025 - Current
Remote Customer Service Representative
Affordable Rent To Own
02.2024 - 08.2024
Owner
Clothing Reseller
08.2018 - 12.2024
Teaching Assistant
Blessed Hand Academy
01.2018 - 06.2018
Dining Room Hostess
Zoetry Resorts And Spa
12.2016 - 04.2017
Nail Technician
Double Tree Beauty Salon
03.2012 - 12.2016
Dining Room Hostess
Secrets Resorts And Spa
12.2010 - 11.2011
High School Diploma -
William Knibb Memorial High School