Azuree Gray
Lacey
Summary
Dynamic professional with a proven track record at Appen Global, excelling in customer service and problem-solving. Demonstrated empathy and teamwork while enhancing user experience through effective chat support. Skilled in CRM software, maintaining accurate records, and fostering strong client relationships, ensuring high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Remote Chat Specialist
Appen Global
09.2022 - Current
- Provided exceptional customer support via chat, resolving inquiries efficiently.
- Assisted in troubleshooting technical issues for users, enhancing user experience.
- Collaborated with team members to improve response times and service quality.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to share knowledge and improve overall performance in chat support operations.
Teacher
Olympia Learning Center
07.2019 - 09.2022
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to align curriculum with educational standards and student needs.
- Assessed student progress through various evaluation methods, ensuring accurate feedback.
- Organized extracurricular activities to promote social skills and community involvement among students.
Program Assistant
Navy CYP
04.2017 - 07.2019
- Supported program coordination by organizing activities and events for children and families.
- Assisted in maintaining accurate records of participant enrollment and attendance.
- Collaborated with team members to develop engaging educational materials for youth programs.
- Facilitated communication between parents, staff, and community partners regarding program updates.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Education
Business Management
UMGC
Baltimore, MDSkills
- Quick typing
- CRM experience
- Language fluency
- Empathy display
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
Timeline
Remote Chat Specialist
Appen Global
09.2022 - Current
Teacher
Olympia Learning Center
07.2019 - 09.2022
Program Assistant
Navy CYP
04.2017 - 07.2019
Business Management
UMGC