Azusena Ramires-Franco
Glen Burnie
Summary
Experienced professional with background in personal service. Adept in customer relationship management, conflict resolution, and personalized support. Recognized for effective collaboration, adaptability, and consistently delivering results. Strong communication, problem-solving, and organizational skills ensure high client satisfaction and team success. Ready to make significant contribution to any service-oriented environment.
Overview
8
8
years of professional experience
Work History
Personal Service Representative
Patient First
07.2018 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Educated clients on available resources and options within the organization''s offerings, empowering them to make informed decisions about their personal service needs.
- Implemented new strategies to improve workflow and enhance overall client satisfaction.
- Assisted clients in navigating complex forms and paperwork, simplifying the process for them.
- Provided support during high-stress situations, helping clients remain calm while finding effective solutions to their problems.
- Entrusted to handle confidential and sensitive situations in professional matter.
Prep Cook
Chipotle
03.2017 - 09.2018
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
Cashier
Wawa
09.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Old Mill Highschool
Millersville, MD01-2018
Skills
- Patience and tolerance
- Objective-oriented
- Building relationships
- Data entry expertise
- Time management
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
Languages
Spanish
Native or Bilingual
Interests
- Committed to improving personal fitness through regular participation in jiu jitsu
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Personal Service Representative
Patient First
07.2018 - Current
Cashier
Wawa
09.2017 - 07.2018
Prep Cook
Chipotle
03.2017 - 09.2018
High School Diploma -
Old Mill Highschool
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