Azuth Castro
Hesperia,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
High Cutting Painting
Hesperia, CA
04.2020 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Complete data entry tasks with accuracy and efficiency.
- Gather financial information, prepared documents, and closed books.
- Document cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Write detailed contracts and estimates.
- Pick up material and make sure paint, brushes and any needed equipment is present.
Retirement Sales Representative
Paychex Inc
Culver City, CA
05.2018 - 04.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Education
Psychology
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Upselling Products and Services
- Responding to Difficult Customers
- Needs Assessment
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Call Documentation
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Order and Refund Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative - High Cutting Painting
04.2020 - Current
Retirement Sales Representative - Paychex Inc
05.2018 - 04.2020
El Camino College - , Psychology