Azuth Castro

Hesperia,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Service Representative

High Cutting Painting

Hesperia, CA

04.2020 - Current

Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answer customer telephone calls promptly to avoid on-hold wait times.
Complete data entry tasks with accuracy and efficiency.
Gather financial information, prepared documents, and closed books.
Document cash, credit, fixed assets, accrued expenses and line of credit transactions.
Write detailed contracts and estimates.
Pick up material and make sure paint, brushes and any needed equipment is present.

Retirement Sales Representative

Paychex Inc

Culver City, CA

05.2018 - 04.2020

Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Organized sales paperwork, presented proposals and finalized contracts.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Education

Psychology

El Camino College, Torrance, CA

Skills

Customer Account Management
Calm and Professional Under Pressure
Upselling Products and Services
Responding to Difficult Customers
Needs Assessment
Data Entry and Maintenance
Efficient and Detail-Oriented
Customer Data Confidentiality

Call Documentation
Upbeat and Positive Personality
Issue and Complaint Resolution
Understanding Customer Needs
POS Systems and Ordering Platforms
Courteous with Strong Service Mindset
Order and Refund Processing

Languages

Spanish

Native or Bilingual

Timeline

Customer Service Representative - High Cutting Painting

04.2020 - Current

Retirement Sales Representative - Paychex Inc