Summary
Overview
Work History
Education
Skills
Timeline
Generic

Azya Watts

Tampa,FL

Summary

Dynamic healthcare administration professional with extensive experience in optimizing patient services and enhancing operational efficiency. Proven ability to coordinate complex schedules, manage patient flow, and facilitate effective communication across departments, ensuring a seamless experience for all stakeholders. Committed to collaboration and results-driven strategies, with expertise in adapting to evolving needs while maintaining confidentiality and utilizing advanced scheduling software. Recognized for reliability and a steadfast dedication to upholding high standards in all aspects of work.

Overview

7
7
years of professional experience

Work History

Patient Appointment Scheduler

Air Culinaire Worldwide
01.2023 - Current
  • Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems
  • Enhanced patient experience with timely communication about appointment changes and delays.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.

Patient Access Representative

DDS Lab
09.2020 - 12.2022
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Clinical Documentation Specialist

AdventHealth
11.2018 - 08.2020
  • Facilitated interdisciplinary collaboration between physicians, nurses, case managers, coders, and other relevant stakeholders regarding the appropriate representation of patient severity levels within HER
  • Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
  • Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.

Education

High School Diploma -

Wharton HS
Tampa, FL
06-2014

Skills

  • Support management
  • Telephone outreach expertise
  • Insurance eligibility verification
  • Coordinated scheduling expertise
  • Insurance claims processing
  • Patient information processing
  • Experienced with medical billing applications
  • Document organization skills
  • Clinical record management
  • Experience with HIPAA standards
  • Experience with digital patient records
  • Patient billing administration

Timeline

Patient Appointment Scheduler

Air Culinaire Worldwide
01.2023 - Current

Patient Access Representative

DDS Lab
09.2020 - 12.2022

Clinical Documentation Specialist

AdventHealth
11.2018 - 08.2020

High School Diploma -

Wharton HS

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