Birgitt Hazel
Port Charlotte,FL
Summary
Experienced and committed EDI specialist with over 13 years of experience in achieving individual, departmental, and corporate goals through standard procedures.
Dependable and effective at managing many tasks while supporting a cheerful outlook.
Resolute and hardworking
able to perform well under pressure and change with the times to best advance the organizational brand
Outstanding reputation for problem-solving and raising client satisfaction.
Willingness to take on new duties, a want to learn more and grow, and a readiness to support the team in achieving company objectives.
Overview
21
21
years of professional experience
Work History
EDI Implementation Specialist II
Delta Dental Of Colorado
Centennial, CO
10.2008 - 10.2022
- Participated in successful rollout of new operating system as subject matter expert in EDI.
- Validated integrity of EDI files, programs, and applications, for improved procedures linked to electronic data exchange and ensured processes flowed to operating system successfully.
- Engaged with large group sales and group processor teams in onboarding meetings to learn requirements for system setup. Provided documentation and file requirements for 834 transaction compliance.
- Collaboratively worked with product owners and developers to accommodate high-priority groups requiring nonstandard requests using Jira.
- Main point of contact for assigned client implementation projects ensuring timely, quality, and compliant end-to-end delivery of new ANSI 834 x12 transaction files while also maintaining day-to-day support of approximately 105 clients
- Created and maintained SFTP connections, including troubleshooting. Applied ssh and PGP keys as requested by customer.
- Ran ad hoc reports to review missing and delayed daily files and validated files from origin to destination.
- Contribute information and tracking in Salesforce system.
- Initiated requests for and implemented file validator, which improved 15%-time savings.
Member Accounting Supervisor
Delta Dental Of Colorado
Centennial, CO
01.2007 - 01.2008
- Coached team members in techniques necessary to complete job tasks at 96% accuracy rate
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked with different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Contributed to annual reviews, including praise, or needed constructive improvement, supplying information to Department Manager
- Communicate on behalf of department Manager and Senior Leadership to provide team with information between company all employee meetings
- Actively listened to customers, handled concerns quickly, and escalated significant issues to supervisor
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in afast-paced environment
Team Lead
Delta Dental Of Colorado
Centennial, CO
01.2006 - 01.2007
- Directed and supervised team of six engaged in increasing productivity and morale.
- Support and assist in day-to-day workload and process or procedure questions, increasing data entry accuracy to 96%.
- Scheduled and accept time off requests, took on more job duties during unexpected backlog, to ensure meeting project target date and backfilled during sick time or absence.
- Review monetary exceptions brought by subordinates providing approval or denial based on situational error from customers or systems.
- Conducted review of team workload and availability for re-allocation during peak volume periods
- Performed day-to-day Membership Accounting Clerk duties.
- Participated in cross-functional team-building activities.
Membership Accounting Clerk
Delta Dental Of Colorado
Centennial, CO
10.2000 - 01.2006
- Applied proper coding in preparation for manual keying of incoming eligibility faxes and paper applications, allowing records to be organized and easily searchable.
- Provided support information for questions on eligibility and billing for 80 - 90 assigned clients.
- Applied incoming check payments and prepared bank deposits.
- Reconciled client financial and eligibility accounts, submitting for collections or termination if needed.
- Updated system with urgent and emergency eligibility requests.
- Offered friendly and efficient customer service and managed challenging situations efficiently.
- Carried out day-to-day duties accurately and efficiently.
Education
High School Diploma -
Northglenn High School
Northglenn, COSkills
- Troubleshooting operating system SFTP and Data Issues
- Resolving Problems and Incidents, tracking and documentation
- Issue and Resolution Tracking via Jira
- File Management Software and 834 Compliance Requirements
- Creating Effective Working Relationships with communication and empathy
- Time management and workflow optimization, and organizational skills
- End-to-end testing
- Process improvement
- Ability to work independently and collaboratively
- Microsoft word, excel, outlook, zoom, and teams
Timeline
EDI Implementation Specialist II
Delta Dental Of Colorado
10.2008 - 10.2022
Member Accounting Supervisor
Delta Dental Of Colorado
01.2007 - 01.2008
Team Lead
Delta Dental Of Colorado
01.2006 - 01.2007
Membership Accounting Clerk
Delta Dental Of Colorado
10.2000 - 01.2006
High School Diploma -
Northglenn High School
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