Benjamin Jakubowski
Castleton
Summary
Experienced in retail operations and customer service with over ten years of working in fast-paced, customer-focused environments. Skilled at training and supporting staff, managing daily store functions, inventory control, and freight operations. Known for clear communication, problem-solving, and building positive relationships with both employees and customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Storm Damage Estimator
Insurance Restoration Consultants
01.2024 - 01.2025
- Managed 30+ client projects a month, keeping communication clear between contractors, customers, and insurers.
- Cut approval times by improving how estimates were prepared and presented.
- Built trust with clients by giving honest advice and accurate assessments.
- Remote
Customer Service & Operations Specialist
Pet Gear
01.2015 - 01.2021
- Oversaw daily warehouse and sales operations, helping staff stay organized and efficient.
- Supervised inventory control and inbound/outbound freight management to ensure accurate stock and timely deliveries.
- Coordinated with carriers and warehouse staff to streamline receiving and shipping processes.
- Trained new employees in customer service and order fulfillment.
- Boosted Amazon sales by over 100% in one year through better product listings and promotions.
- Increased average order size by recommending add-ons and upgrades to customers.
- Helped streamline shipping and processing, reducing order times by about 15%.
- Regularly solved customer issues, keeping satisfaction rates above 95%.
Customer Service Associate
Flagship Cinemas
01.2011 - 01.2014
- Assisted hundreds of guests daily at the box office and concession stands.
- Handled cash and credit card transactions quickly and accurately.
- Trained new team members on service standards and theater operations.
- Promoted concession specials to boost sales.
Education
Coursework - Business Administration, Film & Television, General Studies
UCLA, Los Angeles City College, Castleton University, Community College of Vermont
01.2014
High School Diploma - undefined
Fair Haven Union High School
Fair Haven, VT01.2011
Skills
- Staff training and scheduling
- Customer service and conflict resolution
- Inventory control and freight management
- Sales growth and upselling
- Merchandising and process improvement
- Cash handling and loss prevention
Certification
- HubSpot Academy (2025): Sales Management, Sales Enablement, Revenue Operations, Inbound Sales, Frictionless Sales, Sales Hub Software
- Alison Diploma in Retail Management (2025)
Timeline
Storm Damage Estimator
Insurance Restoration Consultants
01.2024 - 01.2025
Customer Service & Operations Specialist
Pet Gear
01.2015 - 01.2021
Customer Service Associate
Flagship Cinemas
01.2011 - 01.2014
High School Diploma - undefined
Fair Haven Union High School
Coursework - Business Administration, Film & Television, General Studies
UCLA, Los Angeles City College, Castleton University, Community College of Vermont
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