London Jensen
Customer Service
Richardson,TX
Summary
Seeking to obtain a customer service position where i can maximize my people-oriented experience, communication skills, and problem solving abilities.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
Work History
Assistant Store Manager
Aldi USA
Plano, Texas
08.2022 - 08.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Pharmacy Technician
CVS Pharmacy
11.2019 - 05.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Shift manager
Nestle Toll House
07.2016 - 10.2019
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Salesman
Frys Electronics
02.2016 - 06.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Crew trainer
Mcdonalds
01.2014 - 02.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Mentored junior employees to improve performance, food safety and customer service.
Volunteer
Allen Community Outreach
04.2012 - 10.2012
- Maintained clean facilities to better serve program needs.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
Education
Graduated -
Allen High School
08.2010 - 05.2014
ZIP Code Telephone Email Website -
Associate of Arts Degree - Photography
Collin College
Plano, TX 08.2014 - Current
Skills
Medical and insurance handling Knowledge
Manager level leadership
Crew Trainer
Customer Service
Customer Sales
Microsoft Office Suite
Accurate money handling
Timeline
Assistant Store Manager
Aldi USA
08.2022 - 08.2024
Pharmacy Technician
CVS Pharmacy
11.2019 - 05.2022
Shift manager
Nestle Toll House
07.2016 - 10.2019
Salesman
Frys Electronics
02.2016 - 06.2016
Associate of Arts Degree - Photography
Collin College
08.2014 - Current
Crew trainer
Mcdonalds
01.2014 - 02.2016
Volunteer
Allen Community Outreach
04.2012 - 10.2012
Graduated -
Allen High School
08.2010 - 05.2014
ZIP Code Telephone Email Website -
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