B. KALALA
Charlotte,NC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant
Perficient
11.2023 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Increased client's Reliability Ratio (Completion or Say/Do Metric) to 86% elevating confidence level of business stakeholder and technical teams.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Consultant Manager
AgileThought
07.2021 - 09.2023
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Communicated daily with vendors to keep project fully operational.
- Verified completed projects met approved time, quality, and cost estimates.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Supervised team of 7 Agile Coaches, Scrum Masters, Project Managers, and Product Owners to maintain productivity and quality of work.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased gross revenue by $1.2 M through effective client engagement
Agile Portfolio Coach
Hartford Insurance
08.2020 - 07.2021
- Utilized various coaching models and techniques to maximize client success.
- Facilitated group coaching sessions and provided individual coaching support.
- Analyzed customer feedback to adjust coaching sessions accordingly.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
Enterprise Agile Coach
Allstate Corp
09.2018 - 01.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted Agile Maturity assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Education
MBA - Management Information Systems
Strayer University
Washington, DC2009
Bachelor of Science - Computer And Information Sciences
Florida Agricultural And Mechanical University
Tallahassee, FL2001
Skills
- Collaboration Tools (Rally, Version One, JIRA, Azure DevOps, Miro, Mural, Lucid Chart)
- Agile Methods
- Best Practices Implementation
- Scaled Agile Framework
- Change Management Models
- Outcome Realization & Goal Setting
- Forecasting and Reporting
- Process Optimization
- Organizational Development
- Process Improvement
- Team Leadership & Development
Certification
- ICP-Enterprise Coaching (ENT), 2023
- Certified Agile Leadership-E (CAL-E), 2023
- Scrum.org, Professional Scrum Master, 2022
- Scaled Agile Framework, Release Train Engineer (5.1), 2022
- ICP-Agile Team Facilitator (ATF), 2020
- Scaled Agile Framework, Scaled Program Consultant (SPC), 2019
- ICP-Agile Certified Coach (ACC), 2019
- Large Scale Scrum (LESS) Certified Practitioner, 2017
- Scaled Agile Framework, Scaled Agilist, 2016
- Certified Scrum Professional (CSP), 2015
- Certified Scrum Product Owner (CSPO), 2014
- Project Management Institute Certificate, Agile Certified Practitioner (ACP), 2013
- Certified Scrum Master (CSM), 2013
- Project Management Institute Certificate, Certified Associate in Project Management (CAPM), 2011
- ITIL v3 Foundations, 2011
Timeline
Consultant
Perficient
11.2023 - Current
Senior Consultant Manager
AgileThought
07.2021 - 09.2023
Agile Portfolio Coach
Hartford Insurance
08.2020 - 07.2021
Enterprise Agile Coach
Allstate Corp
09.2018 - 01.2020
MBA - Management Information Systems
Strayer University
Bachelor of Science - Computer And Information Sciences
Florida Agricultural And Mechanical University
- ICP-Enterprise Coaching (ENT), 2023
- Certified Agile Leadership-E (CAL-E), 2023
- Scrum.org, Professional Scrum Master, 2022
- Scaled Agile Framework, Release Train Engineer (5.1), 2022
- ICP-Agile Team Facilitator (ATF), 2020
- Scaled Agile Framework, Scaled Program Consultant (SPC), 2019
- ICP-Agile Certified Coach (ACC), 2019
- Large Scale Scrum (LESS) Certified Practitioner, 2017
- Scaled Agile Framework, Scaled Agilist, 2016
- Certified Scrum Professional (CSP), 2015
- Certified Scrum Product Owner (CSPO), 2014
- Project Management Institute Certificate, Agile Certified Practitioner (ACP), 2013
- Certified Scrum Master (CSM), 2013
- Project Management Institute Certificate, Certified Associate in Project Management (CAPM), 2011
- ITIL v3 Foundations, 2011
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