Brittney Norris
Accounting clerk
Ruidoso,NM
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in management and communication skills with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
10
10
years of professional experience
Work History
Accounting Clerk
May Plumbing Solutions LLC
03.2021 - Current
- Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
- Enhanced internal controls by regularly reconciling bank statements and verifying transaction accuracy.
- Tracked expenses and income while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses..
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Receptionist
HBR
10.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and scheduling.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming jobs to correct employees.
- Resolved customer problems and complaints.
Lead Sales Associate
Ulta Beauty Inc.
11.2013 - 04.2018
- Increased sales and service revenue by developing and maintaining strong relationships with clients.
- Delivered excellent customer service for repeat business and new customers.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Streamlined store operations, reducing operational costs while maintaining high levels of customer service.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Operator License - Cosmetology
ITS Academy College of Beauty
Mesquite, TX01.2013
High School Diploma -
Poteet High School
Mesquite, TX2010
Skills
- Invoicing and Collections
- Organizational Skills
- Attention to Detail
- Data Entry Accuracy
- Tax Preparation
- Problem Solving
- Business Optimization
- Expense Reports
- Quickbooks
Timeline
Receptionist
HBR
10.2021 - 03.2022
Accounting Clerk
May Plumbing Solutions LLC
03.2021 - Current
Lead Sales Associate
Ulta Beauty Inc.
11.2013 - 04.2018
Operator License - Cosmetology
ITS Academy College of Beauty
High School Diploma -
Poteet High School
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