Bergen Nielson
Ogden,UT
Summary
Professional with a strong background in problem-solving, supervision, and leadership. Demonstrates exceptional critical thinking abilities and excels in providing high-quality customer service. Adept at conflict resolution and skilled in building positive relationships with clients and team members alike. Certified in First Aid and CPR, ensuring a safe and supportive environment. Known for being trustworthy and dependable, with a proven track record of fostering effective teamwork and delivering results in challenging situations.
Overview
6
6
years of professional experience
Work History
Behavior Technician
Catalyst Behavior Solution
07.2024 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Monitored client progress to provide continued guidance and consistent feedback to families.
Youth Mentor
Daniel’s Academy
04.2023 - 07.2023
- Certified in CPR, first aid, and food handling
- Assisted patients in developing life skills to handle daily tasks and real life situations
- Established boundaries for teens including positive and negative behavior responses
Lead Youth Mentor
New Focus Academy
01.2022 - 03.2023
- Certified in CPR, first aid, and safety care
- Utilized active listening and nonverbal communication skills
- Applied the ABC’s of behavior and recorded and organized the data in a legal document
Cashier & Bagger
H-E-B
03.2019 - 12.2021
- Welcomed shoppers in a warm manner to create a friendly environment
- Handled approximately 100 transactions a week with minimal errors or problems and processed customer checks
- Provided excellent customer service to help customers feel satisfied
Business Center Representative
H-E-B
11.2020 - 01.2021
- Counted cash at the beginning and end of shifts to ensure that amounts were correct and that there was adequate change
- Resolved customer complaints, guided customers, and provided customers with relevant information
- Processed money orders through Western Union
Education
High School Diploma -
Klein High School
Spring, TXSkills
- Cash Handling
- First Aid/CPR
- Customer Service
- Intervention management
- Problem-Solving
- Supervision & Leadership
- Critical Thinking
- Conflict Resolution
- Relationship Building
- Skill Development
- Behavior Intervention Plans
- Documentation skills
- Positive Reinforcement
- Behavior Modeling
- Behavioral Disorders
Certification
Food handler's permit
CPR Certification
First Aid Certification
Timeline
Behavior Technician
Catalyst Behavior Solution
07.2024 - Current
Youth Mentor
Daniel’s Academy
04.2023 - 07.2023
Lead Youth Mentor
New Focus Academy
01.2022 - 03.2023
Business Center Representative
H-E-B
11.2020 - 01.2021
Cashier & Bagger
H-E-B
03.2019 - 12.2021
High School Diploma -
Klein High School
Food handler's permit
CPR Certification
First Aid Certification
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