Biyanka Patel
Banking and Accounting
CA
Summary
Highly motivated Branch Operations Manager with 5 years Banking experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Well-versed in BSA, OFAC, Patriot Act and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success.
Overview
16
16
years of professional experience
Work History
Branch Operations and Service Manager
Provident Savings Bank
Riverside, CA
07.2016 - 11.2021
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Performed weekly, quarterly and yearly compliance checks for high risk businesses and internal audits with zero findings on Internal and external audits.
- Maintained branch files for major accounts, investments and exceeded to dollar growth every fiscal quarter.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Supported financial director and Security Officer with special projects such as High Risk Business monitoring and fraud analysis etc.
- Produced reports outlining financial data to assist management with making strategic plans, marketing plans and operational decisions.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Identified and capitalized on community business opportunities with effective networking and territorial sales.
- Recruited, hired and trained talent for operations and service associates and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Business Manager
Om Grocers
San Diego, CA
04.2014 - 09.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Approved regular payroll submissions for employees.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Ship Clerk and Inventory Specialist
Amazon Distribution Center
San Bernardino, CA
07.2015 - 04.2016
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Led cross-department initiatives to develop and pursue cost reduction programs.
Customer Service Manager and Trainer
Bed Bath and Beyond
Riverside, CA
02.2012 - 08.2015
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Attended local, regional and national trade shows for product development training as defined by territory needs.
- Executed outbound calls to existing customer base resulting in 25% increase in-store sales.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
Associate of Business Administration - Accounting And Business Management
Riverside Community College
Riverside07.2023
Skills
- Budget forecasting
- Revenue Generation
- Bank security expert
- Expense Control
- Expert knowledge of bank security systems
- Relationship building and management
- Compliance and employee reviews
- International finance knowledge
- Employee development and management
- Strategic planning
- Business Development
- Coordinating team projects
- Microsoft Office, Excel, PowerPoint, Outlook proficiency
- Bilingual in Gujarati and Hindi
- Cost control and reduction
Accomplishments
- Sales Presentations - Demonstrated strong communication skills through presenting weekly, monthly and quarterly sales to executive management. Drafted documents for internal meetings, and created and executed plan of action to improve sales. Presenting product solutions to businesses, schools, and various organizations.
- Increased Sales Revenue - Consistently generated and increased revenue through skilled sales techniques. Created strategies to develop and expand existing customer sales, resulting in increase in annual dollar growth. Increased branch dollar growth by 90% in less than two fiscal quarters.
- Management Skills- Increased employee retention rate by cross training employees in various roles at multiple branches. Trained over 40 employees resulting in successful career advancements.
Refrence
*Professional and Personal references can be provided upon request.
Timeline
Branch Operations and Service Manager
Provident Savings Bank
07.2016 - 11.2021
Ship Clerk and Inventory Specialist
Amazon Distribution Center
07.2015 - 04.2016
Business Manager
Om Grocers
04.2014 - 09.2020
Customer Service Manager and Trainer
Bed Bath and Beyond
02.2012 - 08.2015
Associate of Business Administration - Accounting And Business Management
Riverside Community College
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