B V
San Antonio,TX
Summary
With a proven track record at Legacy Healthcare Services, I excel in delivering compassionate care and efficient medication reminders, showcasing my strong ethics and empathy. My adeptness in problem-solving and patient care has significantly enhanced client satisfaction, making me a dependable asset in dynamic healthcare settings.I have also gained experience doing office work/receptionist while my 4 years being employed @ a landscaoing company.I glady was epmlpoyed by J&B from their begining till end,when Mr.Joe got ill and had to close.I did everything from answering phones to filing to greeting customers to scheduling residential homes and commerical companies.Taking care of people and making sure i can help is something that comes natural to me in my everyday life.
Overview
11
11
years of professional experience
Work History
Caregiver
Legacy Healthcare Services
06.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
Care Manager
Discovery Assisted Living
04.2019 - 07.2021
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Arranged transportation and documented details of discharge transition plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Enhanced patient care by developing and implementing individualized care plans.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Enhanced patient care quality by developing personalized care plans based on thorough assessments.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
J&B Landscaping
03.2014 - 02.2018
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected [Type] payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
Education
GED -
Restore Education
San Antonio, TX09-2016
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- Basic housekeeping
- Strong ethics
- First aid and safety
- Flexible schedule and availability
- Patient companionship
- Dementia care
- Compassionate communication
- Medical record-keeping
- Team collaboration
- Medication and appointment reminders
- Supportive companionship
- Alzheimer's care
- Direct patient care
- Documentation
- COVID-19 safety policies
- HIPAA compliance
- Client documentation
- ADL assistance
- Incident reporting
- Progress documentation
- Complex Problem-solving
- Records management
- PPE usage
- Medical records management
- Records maintenance
- Reliability and punctuality
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Social interaction
- Lifting and transferring
- Daily living activities assistance
- At-home care instruction
- Patient care and companionship
- Empathetic listening
Timeline
Caregiver
Legacy Healthcare Services
06.2021 - Current
Care Manager
Discovery Assisted Living
04.2019 - 07.2021
Receptionist
J&B Landscaping
03.2014 - 02.2018
GED -
Restore Education
Similar Profiles
Anne CobbAnne Cobb
Physical Therapist Assistant -PRN at Legacy Healthcare ServicesPhysical Therapist Assistant -PRN at Legacy Healthcare Services
ANDREA GRZECHANDREA GRZECH
Director of Rehab Services /COTA-L at Legacy Healthcare ServicesDirector of Rehab Services /COTA-L at Legacy Healthcare Services
Kristin PodnarKristin Podnar
PRN Speech Language Pathologist at Legacy Healthcare ServicesPRN Speech Language Pathologist at Legacy Healthcare Services