Jurnee Mower
Newark, DE,DE
Summary
Driven student leveraging studies in business marketing seeks real-world experience in customer service . Offers strong interpersonal and task prioritization skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any interested position in any environment. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Direct Support Staff Member
Tri-state Clinical
Philadelphia, PA
01.2022 - Current
- Supervised daily activities and provided assistance to staff.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Scheduled daily and weekly care hours for client caseload.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Maintained entire family's schedule and organized events.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands and household chores.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
Direct Support Staff Member
Greater Works
Newark, DE
11.2021 - Current
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Assisted with daily living activities, running errands and household chores.
- Guided patients to restroom to support bladder and bowel relief requirements.
Security Guard
Securitas Security Services USA
Wilmington, DE
08.2021 - Current
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Identified violators and escorted departing personnel to guard against theft of property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Reported irregularities such as fire and safety hazards to maintenance.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Monitored employee activities, confirming compliance with security regulations.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Oversaw entry and exit of up to 3,000+ employees and visitors daily.
- Permitted entry with escort for approved persons into secure locations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Checked and verified photo identification prior to granting facility access.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Picker & Counter
Amazon
Wilmington, DE
09.2021 - 12.2021
- Prepared orders by processing requests, pulled materials from warehouse, distributed picked items to packing team.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Apparel Associate
Walmart
Mt Laurel, NJ
03.2021 - 06.2021
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Created stunning displays to capture customer attention. and increase sales.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Created impactful store displays and merchandising layouts to maximize sales.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Supported loss prevention goals by monitoring shopper behavior.
Cashier
Burger King
Philadelphia, PA
03.2019 - 09.2019
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash drawer of $[Amount] or more per shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
- Greeted over [Number] patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Camp Counselor
Max Myers Summer Camp
Philadelphia, PA
06.2018 - 08.2019
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Taught campers outdoor-focused skills such as sports and outside team related games to increase campers' self-reliance, teamwork and confidence.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Supported children by actively listening and offering encouragement.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Sales Associate
Shoe Factory
Philadelphia, PA
12.2018 - 03.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed, marketed and sold full range of products and support services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Philadelphia High School For Girls
1400 W Olney Ave. Philadelphia, PA 1914106.2021
Skills
- Relationship Building
- Problem Identification & solving
- Time Management
- Attentive to People
- CPR Certification
- Decision Making
- Care Planning
- Personal Service
- First Aid Certification
- Caring Companionship
- Foreign Currency
- Well-being understanding
- Mathematical Calculation and Reasoning
- Goal Setting
- Budget Control
- Desktops, Laptops and Mobile Devices
- Customer Relations
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Upbeat and Positive Personality
- Self-Motivated
- Organization and Time Management
- Problem-Solving
- Team building
- Incident Response
- Business Trend Identification
- Business Decision Advisement
- Media Communications
- Web Content Updates
- Promotions and Advertising
- Security Communications
- Team Management
- Dependable and Responsible
- Creating Customized Learning Plans
- Encouraging and Motivating Students
- Adapting to Student's Learning Style
- Analytical and Critical Thinking
- Cultural Awareness
- Flexible and Adaptable
- Attention to Detail
- Teamwork and Collaboration
- Peer mentoring
- Market Evaluation
- Chart and Graph Preparation
- Business Tracking
- Business networking
- Sales strategy
- Persuasive negotiator
Accomplishments
- Representative & coordinator of Max Myers Playground, Raised the most money in District 2 for the Charity Challenge supporting "Youth Emergency Services" in 2019
- Graduated with a 3.9 gpa
- Honor & AP Student
- Employee Of The Month
- Martin Luther King Day Community Service
Certification
- First Aid & CPR Certified
- Certified Security Officer
- Licensed Yellow Card Security Guard
Languages
English
Native or Bilingual
Timeline
Direct Support Staff Member
Tri-state Clinical
01.2022 - Current
Direct Support Staff Member
Greater Works
11.2021 - Current
Picker & Counter
Amazon
09.2021 - 12.2021
Security Guard
Securitas Security Services USA
08.2021 - Current
Apparel Associate
Walmart
03.2021 - 06.2021
Cashier
Burger King
03.2019 - 09.2019
Sales Associate
Shoe Factory
12.2018 - 03.2019
Camp Counselor
Max Myers Summer Camp
06.2018 - 08.2019
High School Diploma -
Philadelphia High School For Girls
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