Kenneth Bland
Pasadena,MD
Summary
Dedicated and versatile mechanical and electrical technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
22
22
years of professional experience
Work History
Field Service Technician
ICEE Corp
Hanover, MD
06.2021 - Current
- Manage daily customer orders, creating most efficient routes.
- Answered incoming support inquiries via chat, phone and email.
- Communicate with customer to ensure clear understanding of equipment issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Perform thorough inspection of equipment to appropriately identify and repair all issues.
- Effectively summarize equipment repairs and cause of damage to customer.
- Formal training in replacing and repairing expansion tanks, water filtering systems, temperature sensors, control boards, and a variety of electrical components.
Customer Engineer
NCR
Baltimore, MD
08.2020 - 06.2021
- Managed personal daily project dispatches.
- Interface with customer regarding equipment concerns.
- Identify ATM equipment errors in system application and inspect the faulty module.
- Repair or replace the faulty equipment and perform quality assurance assessment to ensure functionality.
- Complete appropriate documentation for services.
- Explained complex technology-related issues in understandable terms to customers.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Answered incoming support inquiries via chat, phone and email.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Completed comprehensive NCR, Diebold and GBRU ATM training.
Service Technician
Coca Cola
Hanover, America
05.2019 - 07.2020
- Manage daily tasking to ensure critical services were performed first.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Various serves may include: low voltage repairs, display monitor replacements, sensor replacement, updating software, model replacement, replace pumps electrical modules, retro fit LED lighting, and other related services and required.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system (Mobilizer).
Lighting Technician
Light Serve, Maryland
, Virginia
05.2017 - 04.2019
- Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
- Worked with other lighting technicians in set-up and operation of lighting equipment in accordance with a wide variety of company platforms.
- Manage monthly assignments of projects, adjusting whenever required to service emergent requests.
- Using schematic, drawings/sketches and/or visual inspections of the project sites for outages.
- Completed a wide variety of repairs, including lighting and electrical; changing ballasts, lamp replacements, change light sockets, receptacles and switches.
- Repairs also include running new wiring and installation of sensors.
- Upon completion of work, submit customer and company reports.
- Enforced adherence to health and safety regulations.
- Installed scaffolding, ladders and lifts for equipment setup and management.
- Minimized risk of fire or electrical shock by using optimal safety procedures.
- Worked with customers to assess requirements and advocate for associated equipment needs or important safety standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Lead Lighting Technician
Marlin Lighting
Lorton, VA
10.2014 - 10.2016
- Effectively manage a month's worth of project work, remaining flexible to accommodate emergent requests.
- Analyzed and interpreted schematics, drawings / sketches and/or visual inspections for outages.
- Performed an array of lighting and electrical repairs consisting of changing ballasts, lamp replacements, change light sockets, receptacles, and switches.
- Ran new wiring, installed new fixtures, replaced panel box breakers and installation sensors.
- Once work is completed, submit comprehensive customer and company reports, outlining services performed.
- Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
- Enforced adherence to health and safety regulations.
- Installed scaffolding, ladders and lifts for equipment setup and management.
- Minimized risk of fire or electrical shock by using optimal safety procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Shift Manager
Dunbar Guard
Baltimore, MD
12.2009 - 01.2015
- Trained and mentored new employees to maximize team performance.
- Supervised 30 employees and oversaw quality compliance with company standards for security services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of unusual events to keep security operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Front End Manager, Closing Manager, Customer Service, Frozen Food/Dairy Manager, Cashier
Super Fresh Supermarket
White Oak, MD
11.2000 - 05.2011
- Learned a variety of services for varying departments on approaches to accomplish assignments.
- Maintained strong customer relations and effective customer service standards.
- Scheduled staff according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Managed shelf inventory and loss prevention strategies.
- Assessed operational needs to develop practical solutions.
- Evaluated employee performance and made recommendations for improvements.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Oversaw cashier operations, bookkeeping and security.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Enhanced communication and partnership between staff and vendors resulting in efficient communication and ease of product placement.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Developed and implemented training and mentoring strategies.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Utilized strategic planning skills to develop and execute emergency procedures.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
Education
HVAC/R Basic Refrigeration Systems Basic Electrical
Allstate Careers
2014
Science
Towson University
2008
Rehab Services
University Maryland
2006
Business, Physical Therapy
Anne Arundel Community College
2004
College Preparatory
Glen Burnie High School
2001
Skills
- Technical Analysis
- Software and Hardware Issues
- System Installation
- System Performance Evaluation
- Electrical Troubleshooting
- Reading Wiring Diagrams
- Equipment Replacement / Functionality
- HVAC and Refrigeration Systems
- Time Management
- Professional and Courteous
- Customer Service
- Verbal and Written Communication
Timeline
Field Service Technician
ICEE Corp
06.2021 - Current
Customer Engineer
NCR
08.2020 - 06.2021
Service Technician
Coca Cola
05.2019 - 07.2020
Lighting Technician
Light Serve, Maryland
05.2017 - 04.2019
Lead Lighting Technician
Marlin Lighting
10.2014 - 10.2016
Shift Manager
Dunbar Guard
12.2009 - 01.2015
Front End Manager, Closing Manager, Customer Service, Frozen Food/Dairy Manager, Cashier
Super Fresh Supermarket
11.2000 - 05.2011
HVAC/R Basic Refrigeration Systems Basic Electrical
Allstate Careers
Science
Towson University
Rehab Services
University Maryland
Business, Physical Therapy
Anne Arundel Community College
College Preparatory
Glen Burnie High School
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