Henrietta Coleman
Oxford,MS
Summary
Authorized to work in the US for any employer Diligent and dependable with exceptional customer service skills and polite, professional demeanor. Works effectively within teams to provide excellent service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dishwasher/Cook/Dining Assistant/Housekeeping Elmcroft
Eclipse Senior Living
Oxford, MS
01.2016 - Current
- Operating a dish machine to wash dishes, glasses, cups, trays, silverware and food service equipment
- Setting up and cleaning the dish machine area; checking temperatures and soap dispensing levels
- Prepares and cooks meals for the community and maintains standard of kitchen cleanliness
- Prepares food in a timely manner at specified meal time
- Ensures all food in refrigerator, freezer, and dry storage are labeled and dated
- Clean all food service equipment, kitchen and food storage areas
- Assisting in maintaining preparation and service areas in a sanitary condition
- Emptying garbage and moving trash to dump site
- Clean and maintain the public areas in the building
- Take resident's meal order and serves meal correctly and efficiently
- Delivers trays to rooms of ill residents
- Sets tables with napkins and tableware
- Properly set up appropriate caution and safety signs to ensure safety of residents and visitors
- Remove dirt, dust, grease, film, etc., from surfaces using proper cleaning and disinfecting solutions
- Clean public restrooms including washing, sanitizing, and/or polishing bathroom fixtures
- Cleaned numerous of resident's rooms and also pulled and washed and folder their laundry.
Caregiver/Personal Assistant
First Choice In-Home Care
Leland, MS
10.2015 - Current
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Monitored household expenditures and budgeted for groceries and household utility payments.
Custodial Worker
Wright Touch Cleaning Service
Arnold, MO
04.2014 - 04.2015
- Cleaned each Offices as assigned by Manager
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Scheduling Coordinator/Call Center Representative
ITW Diagraph Norwood Marking & Coding
Saint Charles, MO
01.2013 - 01.2014
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Accounts Receivable Coordinator
ITW Diagraph Norwood Marking & Coding
Saint Charles, MO
01.2012 - 01.2013
- Reported to the Controller
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Prepared bills receivable, invoices and bank deposits.
- Posted customer payments by recording cash, checks and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Updated aging reports based on daily audits.
- Resolved valid or authorized deductions by entering adjusting entries.
Accounts Receivable Specialist
Alter Trading Corporation
St. Louis, MO
01.2008 - 01.2012
- Reported to the Credit Manager
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 120 days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Accounts Receivable Clerk
Lincoln Industrial
St. Louis, MO
01.2007 - 01.2008
- Reported to the Credit Manager
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
Fleet Administrative Assistant
Coca Cola Enterpises
Milwaukee, WI
01.2003 - 01.2007
- Responsible for administrative support for the fleet department for 9 branches
- Maintained confidentiality and privacy of employee and company sensitive data.
- Processed accounts payable within automated accounting system.
- Developed and accurately maintained department filing system.
- Organized and scheduled appointments for department and leadership.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained daily reports and advised executive leaders in decision-making processes.
Cold Drink Administrative Assistant
Coca Cola Enterprises
Milwaukee, WI
01.2002 - 01.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and company policy handbook for human resources department.
- Created PowerPoint presentations for business development purposes.
Accounts Receivable Clerk
Coca Cola Enterprises
Milwaukee, WI
01.2001 - 01.2002
- Responsible for a variety of accounting and administrative duties, including reporting, accounts
- Balancing, adjustments, cash application, daily deposits, discrepancy resolution, and error correction in SAP system
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
Certification in Accounting in Business Management -
Stratford Institute
Washington, DC01.2006
No Degree - Computer Science And Business Management
Northwest Mississippi Community College
Senatobia, MSHigh school diploma -
Oxford High School
Oxford, MS05.1980
Skills
- Identifying and resolving common customer issues
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Data entry
- Entering data quickly and accurately
- Scheduling
Certification
Financial Services (10+ years)
Microsoft Excel (10+ years)
Accounts Receivable (10+ years)
Typing (10+ years)
Caregiving (6 years)
English (10+ years)
Senior care (6 years)
Front desk (7 years)
Customer service (10+ years)
Cleaning (10+ years)
Time management (7 years)
Microsoft Office (10+ years)
Call center (5 years)
Microsoft Word (10+ years)
Microsoft PowerPoint (10+ years)
Microsoft Outlook (10+ years)
Clerical experience (10+ years)
SAP (10+ years)
Windows (10+ years)
Data entry (10+ years)
Filing (10+ years)
Retail (7 years)
Phone etiquette
Basic math
Supervising experience (7 years)
Management (7 years)
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Administrative assistant/receptionist — Completed
December 2020
Using basic scheduling and organizational skills in an office setting
Timeline
Dishwasher/Cook/Dining Assistant/Housekeeping Elmcroft
Eclipse Senior Living
01.2016 - Current
Caregiver/Personal Assistant
First Choice In-Home Care
10.2015 - Current
Custodial Worker
Wright Touch Cleaning Service
04.2014 - 04.2015
Scheduling Coordinator/Call Center Representative
ITW Diagraph Norwood Marking & Coding
01.2013 - 01.2014
Accounts Receivable Coordinator
ITW Diagraph Norwood Marking & Coding
01.2012 - 01.2013
Accounts Receivable Specialist
Alter Trading Corporation
01.2008 - 01.2012
Accounts Receivable Clerk
Lincoln Industrial
01.2007 - 01.2008
Fleet Administrative Assistant
Coca Cola Enterpises
01.2003 - 01.2007
Cold Drink Administrative Assistant
Coca Cola Enterprises
01.2002 - 01.2003
Accounts Receivable Clerk
Coca Cola Enterprises
01.2001 - 01.2002
Certification in Accounting in Business Management -
Stratford Institute
No Degree - Computer Science And Business Management
Northwest Mississippi Community College
High school diploma -
Oxford High School
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